Murakami Sale
 
 

FROM GEMSTAR:

A Very Important eBook Announcement
June 18, 2003

It is with deep regret that Gemstar eBook Group Limited must announce that we are scaling back our eBook operations and that we will ultimately be winding them down. We are both proud of, and grateful for, your support and would have preferred to continue our business in its present form. Unfortunately, however, we are not able to do so under today's difficult market conditions.

We are writing now to explain the changes we are making immediately and to describe the services that will continue to be available for at least the next three years. Effective immediately, we will no longer be selling eBook devices. To enable current users to purchase additional content, we will continue to sell content until 5 PM PDT on July 16, 2003, at which point we will cease to sell all books and periodical issues - either directly to customers or through Powells.com. During this period, we will reduce the price of most books (including Hillary Clinton's popular new memoirs) to 40% off the publisher's suggested list price in appreciation for your continuing support and in recognition of the limited period (described below) during which your Online Bookshelves will remain available.

Subject to these changes, for at least the next three years, users will be able to continue to use their eBook devices and content under the same arrangements as they do today. Specifically, to promote your continued use and enjoyment of your existing content, we will continue to maintain and store purchased content on your private Online Bookshelves at least through July 16, 2006 so that you may download content to your eBook device. We will also continue to provide the newly released Personal Content feature available through the web bookstore (http://www.gemstar-ebook.com and then click Personal Content) at least through July 16, 2006. We will decide prior to July 16, 2006 whether to continue to operate the eBook servers that support these services or to shut the servers down after that date and will provide you advance notification of any such shutdown. Whenever the servers are shut down, your content will need to be stored locally on your eBook device or in supplemental expansion memory that you would acquire from third party sources.

With regard to your eBook devices, we will continue to honor the warranties we provided on the GEB 1150 and GEB 2150 devices that we sold. Users who purchased devices from other suppliers should continue to seek warranty service from those suppliers pursuant to the warranties they provided.

To permit you to continue to enjoy your eBook content even if your out-of-warranty device should fail, we will provide a replacement device from our current inventory for so long as existing supplies last during the period our servers remain in operation. In some cases, these replacement devices will be a different model than your current device. Such replacements will be available to all eBook users, not just those who purchased their devices from us. In appreciation of your support, these replacements will be made available at no charge to you other than a $30 shipping and handling fee and accordingly will not carry any warranties (either express or implied). For more information on how the replacement program will work, please see our web site http://www.gemstar-ebook.com.

Some of you purchased GEB 1150 and GEB 2150 devices from SkyMall or our eBook online store under a 60-day refund policy. If you purchased one of these devices, you may obtain a refund by sending an email containing your name and the address to which the device was shipped to refunds@ebook.gemstar.com within 60 days after your date of purchase. Refund checks will be sent in six to eight weeks.

Some of you have also paid for content not yet received through subscriptions for periodicals or through the Monthly Content Plan. As soon as possible after July 16, 2003, we will refund any bookstore credit balances that may exist for undelivered periodical issues, Monthly Content Plan contracts, or other service credits. We will first attempt to issue credit to the credit card of record for your account. If we are unable to issue a credit card credit, we will then attempt to send you a refund check. It is therefore important that all customer account information including name, credit card information, and address is accurate and current. To verify and update your account information, you may:
  1. Go to the online eBook bookstore at www.gemstar-ebook.com
  2. Select LOG IN from the top navigation bar
  3. Enter an eBook ID and password and then review and update your account information

For further information on our plans and services, please see our web site:

http://www.gemstar-ebook.com

Thank you for your support for the eBook business. We hope you will continue to enjoy your eBook devices and content under the arrangements we have described above.

Sincerely,
The Gemstar eBook Group


 
spacer
spacer
  • back to top
Follow us on...




Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.