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Our Money Back Guarantee

All our new, used, and out-of-print books are in good reading condition — guaranteed.

We recognize that ordering used books on the Web, sight unseen, requires trust. If you've ever tried to sell us your old books, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every book we sell, new or used, is a good reading copy. If you're not satisfied, simply return the book in its original condition within 30 days of receipt, and we'll credit your account for the full amount of the title (or other merchandise, aside from the exceptions below).

Please note that we do not accept returns on the following: orders for books in quantities of 10 or more (of the same title); and orders for books in quantities of 5 or more (of the same title) exceeding a sum of $300. New books containing software, CDs, DVDs, Cassettes, or other electronic media that have been opened are also not returnable.


Unopened Kobo devices, with seal intact, are returnable within 30 days of receipt. Once opened, Kobo devices are not returnable. If defective, your Kobo can be exchanged for a replacement. No substitutions.


Unopened DVDs (still in their plastic wrap) are returnable within 30 days of receipt, in which case we will credit your account for the full amount of the DVD.

Returns should be directed to:
Attn: Returns
2720 NW 29th Avenue
Portland OR 97210

100% satisfaction is our goal: ordering, shipping, customer service and selection. If you are unhappy with your purchase for any reason, please contact us immediately. We promise to do everything we can to make things right.

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Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at