Synopses & Reviews
Information systems knowledge is essential for creating competitive firms, managing global corporations, and providing useful products and services to customers. This book introduces management information systems that readers will find vital to their professional success. Emphasizes the digital integration of the firm through enterprise applications (management of the supply chain, customer relationships, enterprise systems, and knowledge). Offers vivid examples, engaging and interactive exercises, and the most up-to-date information to illustrate the impact of information technology on business. Highlights new applications and technologies to digitally enable business processes for electronic business and electronic commerce--i.e., what will improve firms' relationships with customers and create additional value. Provides new Running Case on Laudon Web site and accompanying CD-ROM; examines a fictitious company called Dirt Bikes USA, with each text chapter containing a project requiring readers to use application software, Web tools, or analytical skills to solve a problem the company has encountered. An indispensable reference for managers and executives who wish to integrate or update MIS in their organizations.
Table of Contents
Part I: Organizations, Management and the Networked Enterprise
Chapter 1: Managing the Digital Firm
Chapter 2: Information Systems in the Enterprise
Chapter 3: Information Systems: Organizations, Management, and Strategy
Chapter 4: The Digital Firm: Electronic Business and Electronic Commerce
Chapter 5: Ethical and Social Issues in the Digital Firm
Part I Project: Analyzing Business Processes for an Enterprise System
Part II: Information Technology Infrastructure
Chapter 6: IT Infrastructure and Platforms
Chapter 7: Managing Data Resources
Chapter 8: Telecommunications, Networks and the Internet
Chapter 9: The Wireless Revolution
Chapter 10: Informations Systems Security and Control
Part II Project: Creating a New Internet Business
Part III: Organizational and Management Support Systems for the Digital Firm
Chapter 11: Enterprise Applications and Business Process Integration
Chapter 12: Managing Knowledge in the Digital Firm
Chapter 13: Enhancing Decision Making in the Digital Firm
Part III Project: Designing an Enterprise Information Portal
Part IV: Building and Managing Information Systems
Chapter 14: Redesigning the Organization with Information Systems
Chapter 15: Understanding the Business Value of Systems and Managing Change
Chapter 16: Managing Global Systems
Part IV Project: Redesigning Business Processes for Healthlite Yogurt Company
→ International Case Studies
→ Hands-On Guide to MIS
→ References
→ Indexes
→ Photo Credits/ScreenShots
→ Glossary