Chapter 1, Managing IT in an e-World |
Case Study 1, Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems |
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Part I, Information Technology |
Chapter 2, Computer Hardware |
Chapter 3, Computer Software |
Chapter 4, Telecommunications and Networking |
Chapter 5, The Data Resource |
Case Study I-1, IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform |
Case Study I-2, VoIP2.biz: Strategic Steps for a VoIP Supplier |
Case Study I-3, VoIP Adoption at Butler University |
Case Study I-4, Data Governance at InsuraCorp |
Case Study I-5, Midsouth Chamber of Commerce (B): Cleaning Up an IS Debacle |
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Part II, Applying Information Technology |
Chapter 6, Enterprise Systems |
Chapter 7, Managerial Support Systems |
Chapter 8, E-Business Systems |
Case Study II-1, Vendor-Managed Inventory at NIBCO |
Case Study II-2,The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT |
Case Study II-3, Real-Time Business Intelligence at Continental Airlines |
Case Study II-4, The Cliptomania Web Store |
Case Study II-5, Mezzia, Inc.: Deciding Which IT Company to Join |
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Part III, Acquiring Information Systems |
Chapter 9, Basic Systems Concepts and Tools |
Chapter 10, Methodologies for Custom Software Development |
Chapter 11, Methodologies for Purchased Software Packages |
Chapter 12, IT Project Management |
Chapter 13, Supporting Computer Users |
Case Study III-1, Managing a Systems Development Project at Consumer and Industrial Products |
Case Study III-2, Development of an Interorganizational System at Zeus |
Case Study III-3, Make-or-Buy Decision at Baxter Manufacturing Company |
Case Study III-4, ERP Purchase Decision at Benton Manufacturing Company |
Case Study III-5, The Kuali Financial System: An Open Source Project |
Case Study III-6, Naval Surface Warfare Center, Crane Division: Implementing Business Process Reengineering Recommendations |
Case Study III-7, NIBCO’s “Big Bang”: An SAP Implementation |
Case Study III-8, BAT-Taiwan: Implementing SAP for a Strategic Transition |
Case Study III-9, A Troubled Project at Modern Materials |
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Part IV, The Information Management System |
Chapter 14, Planning Information Systems Resources |
Chapter 15, Leading the Information Systems Function |
Chapter 16, Information Security |
Chapter 17, Legal, Ethical, and Social Issues |
Case Study IV-1, The Clarion School for Boys — Milwaukee Division: Developing an Information Systems Plan |
Case Study IV-2, Teletron, Inc.: Using Information Technology to Transform a Company |
Case Study IV-3, Fast Track IT Integration for the Sallie Mae Merger |
Case Study IV-4, IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision |
Case Study IV-5, IT Infrastructure Outsourcing at Schaeffer (B): Managing the Outsourcing Contract |
Case Study IV-6, Systems Support for a New Baxter Manufacturing Company Plant in Mexico |
Case Study IV-7, BAT-APSS: Shared Services at a Multinational Firm |
Case Study IV-8, Mary Morrison’s Ethical Dilemma |
Case Study IV-9, A Security Breach on the Indiana University Computer Network |