Synopses & Reviews
KEY BENEFIT: This text allows students to apply what they’ve learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video.
KEY TOPICS: Its coverage includes an extensive amount of service applications and firms to give students an in-depth look at operations in the real world.
MARKET: For general business students interested in operations management and gaining the fundamental working knowledge of a firm.
Table of Contents
Table of Contents |
PART I INTRODUCTION 1. Operations and Productivity 2. Operations Strategy in a Global Environment 3. Project Management 4. Forecasting PART II DESIGNING OPERATIONS 5. Design of Goods and Services 6. Managing Quality 6S.Statistical Process Control 7. Process Strategy 7S.Capacity Planning 8. Location Strategies 9. Layout Strategy 10. Human Resources and Job Design 10S.Work Measurement PART III MANAGING OPERATIONS 11. Supply-Chain Management 11S.E-Commerce and Operations Management 12. Inventory Management 13. Aggregate Planning 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. Just-in-Time and Lean Production Systems 17. Maintenance and Reliability PART IV QUANTITATIVE MODULES A. Decision-Making Tools B. Linear Programming C. Transportation Models D. Waiting-Line Models E. Learning Curves F. Simulation |