Synopses & Reviews
Synopsis
This short and readable book is a practical guide to communication skills. It uses a case study approach to illustrate good communication. It does not provide a theoretical base, but the new Second Edition contains further reading than the previous edition for the more academically minded reader.
More detail on the principles of good communication New section on spiritual distress More case studies to help link the principles to practice Some case studies from outwith the nursing experience Very readable and inexpensive More further reading for those who want to expand their understandingSynopsis
220 pages
More detail on the principles of good communication New section on spiritual distress More case studies to help link the principles to practice Some case studies from outwith the nursing experience Very readable and inexpensive More further reading for those who want to expand their understandingSynopsis
Communicating effectively with patients remains a very difficult area for nurses, doctors, OTs - in fact all health care professionals. It is a skill which is now routinely taught in nursing and allied health courses, at student and practitioner levels, and has even entered the medical curriculum Health employers now realise that if their employees cannot communicate effectively it is expensive in terms of non-compliance, mis-diagnosis, etc. Also, patients now expect options to be explained to them lucidlyand clearly. This short and readable book is a practical guide to communication skills. It uses a case study approach to illustrate good communication. It does not provide a theoretical base, but the new second edition contains more further reading thanthe previous edition for the more academically minded reader.
More detail on the principles of good communication New section on spiritual distress More case studies to help link the principles to practice Some case studies from outwith the nursing experience Very readable and inexpensive More further reading for those who want to expand their understandingTable of Contents
Ch. 1. The need for effective interaction -- Ch. 2. Preparing for an assessment interview -- Ch. 3. Setting the agenda -- Ch. 4. The skills of interviewing -- Ch. 5. Non-verbal interaction -- Ch. 6. Structure and focus -- Ch. 7. Giving information -- Ch. 8. Breaking bad news -- Ch. 9. Handling emotion -- Ch. 10. Plans for care -- Ch. 11. Dynamic interaction: process and costs -- Ch. 12. Summary.