Synopses & Reviews
Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.
Synopsis
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Table of Contents
Chapter 1: Overview
Chapter 2: Organization
Chapter 3: General Managers: A View at the Top
Chapter 4: Operations: Rooms
Chapter 5: Operations: Housekeeping, Engineering and Security
Chapter 6: Food and Beverage Division
Chapter 7: Marketing and Associated Activities
Chapter 8: Financial Control and Information Management
Chapter 9: Human Resources Policy Management