Synopses & Reviews
Responsible for training all corporate trainers at Xerox Corporation, Jolles offers a down-to-earth, instructive look at teaching and training techniques which can be used in any professional, business or corporate seminar, workshop or training program. Covers a wide range of topics including course preparation, questioning methods, pacing for dynamic presentation, using visual aids, maintaining interest, giving feedback, evaluation and support. Features numerous anecdotes and tricks of the trade.
Table of Contents
GETTING STARTED.
Working with Adult Audiences.
Recognizing Trainees' Levels of Behavior.
The Personality Parade: Training All Different Types of People.
The Pace Race: How to Train Groups with Diverse Needs.
Anatomy of an 8:00 A.M.
Start: Finalizing On-Site Preparations.
DELIVERY: THE ART OF MAKING GREAT PRESENTATIONS.
The Secret of Success: Selling Your Presentation.
Twenty Tips on Maintaining Interest.
The Art of Effective Questioning: Getting Trainees Involved.
Using Visual Aids.
Giving Feedback and Coaching.
Tricks of the Trade.
IMPROVING THE TRAINING PROCESS.
Inside the Mind of a Trainer: How to Present Your Best Self.
The Value of Good Training: Hiring Effective Trainers.
Avoiding the Training Trap: Problems with Relevance and Respect.
Developing a Training Staff.
Evaluation and Support.
Adventures in Cross-Training.
Epilogue: What's Next?.
Index.