Synopses & Reviews
Written by a best-selling author and instructor expressly for the classroom, the A+ Guide to Managing and Maintaining Your PC, Comprehensive, Fifth Edition has been completely redesigned in engaging full color. This edition features new pedagogical features and coverage of the latest technologies, including DVD-Rs, Tablet PCs, Itanium chips, and more. This guide maps fully to the 2003 A+ Core Hardware and OS Technologies certification exams and is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software.
Review
"Andrews has really captured the essence of computer repair. The combination of images, diagrams, and easy to follow text will prove to be a valuable asset for anyone trying to learn or teach A+ Certification." Patty Brennan, Cuyahoga Community College
Review
"I just wanted you to know that you are doing a fantastic job with providing educators with understandable, thorough and up-to-date learning resources! Because of the constantly changing IT industry, we could never do it ourselves. I have recently received the new book as well as the Instructor's CD. What a wealth of resources and a relief that I don't have to reinvent the wheel! I'm looking forward to getting copies of the A+ Guide to Hardware and the A+ Guide to Software too. I know they will form a strong foundation for my courses next year. All the best keep up the great work!" Kathy Schultz, Torrens Valley TAFE (Australia)
Review
"I have been using the A+ Guide to Managing and Maintaining Your PC for years now and I have to say that the current edition, Fifth, is by far, the best I've ever seen. All of the pictures are in color and the book has been redesigned in format. I really appreciate your books, as they really help my students learn." - Gabriel Forrester, Vatterott College
About the Author
Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ Guide to Managing and Maintaining Your PC, A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, and A+ Guide to Software: Managing, Maintaining and Troubleshooting. Jean lives in Atlanta, Georgia.
Table of Contents
1. How Computers Work 2. How Software and Hardware Work Together 3. The System Board 4. Understanding and Managing Memory 5. Floppy Drives 6. Introduction to Hard Drives 7. Hard Drive Installation and Support 8. Troubleshooting Fundamentals 9. Supporting I/O Devices 10. Multimedia Technology 11. Electricity and Power Supplies 12. Supporting Windows 9x 13. Understanding and Supporting NT Workstation 14. Windows 2000 15. Purchasing a PC or Building Your Own 16. Communication Over Phone Lines 17. Networking Fundamentals and the Internet 18. Printers and Notebook Computers 19. Viruses, Disaster Recovery, and Maintenance Plan 20. Professional PC Technicians Appendix A Error Messages and their Meanings Appendix B Hard Drive Types Appendix C ASCII Character Set and ANSI.SYS Appendix D Hex Numbering System and Memory Addressing Appendix E Troubleshooting Guidelines Appendix F Behind the Scenes with DEBUG Appendix G Interrupt Vectors