Synopses & Reviews
How to Manage People is a practical new book from bestselling author Michael Armstrong. A distillation of all his knowledge and experience, it provides advice to managers and team leaders on how to manage their staff, getting the best results from them and dealing with any people problems that may arise.
This guide will prove invaluable for the many managers who have to do their job without HR support. It covers topics relating to achieving results through people management, including: leadership; motivating people; team building; delegating; interviewing; managing performance; developing and rewarding people; managing change; handling people problems.
Concise yet comprehensive, How to Manage People provides support for every front-line manager and should be esstential reading if you want to get the best results from your staff.
Review
"Offers managers a clear and comprehensive course of action. Any business library catering to managers needs this." -- Midwest Book Review
Synopsis
Michael Armstrong has distilled all of his knowledge and experience into a succinct guidebook. How to Manage People provides advice to managers and team leaders on how to manage people in their teams getting the best results from them and dealing with any people problems that may arise.
Many managers have to do their job without support from HR departments, and this book is designed to meet the needs of this group in particular. It defines and clarifies the processes of leadership, motivation, organizing, team building, delegating, interviewing, developing and rewarding, while laying down organizational guidelines, job suggestions and practical implementation.
About the Author
<DIV><FONT face="Times New Roman"><DIV><STRONG>Michael Armstrong</STRONG> </B>is an independent management consultant and internationally respected author. He has written several best-selling Kogan Page titles, including <I>How to be an Even Better Manager</I>, <I>A Handbook of Human Resource Management Practice</I>, and <I>Reward Management</I>. </DIV></FONT></DIV>
Table of Contents
Introduction 1
1 What managers do 3
Managerial effectiveness
Attributes of successful managers
Key aspects of management
2 Leadership 18
What leadership involves
Leadership styles
What makes a good leader?
Developing leadership skills
Assessing leadership skills
Leadership checklists
3 Motivating people 34
Motivation defined
The process of motivation
How motivation takes place
Motivation theories
The key messages of motivation theory
Approaches to motivation
Ten steps to achieving higher motivation
Engagement
4 Organizing 50
The process of organizing
Aim
Organizational guidelines
Job design
Developing role profiles
5 Team building 60
What is a team?
What are the characteristics of teams?
What are the factors that contribute to team effectiveness?
How should team performance be assessed?
How should team performance reviews be conducted?
What needs to be done to achieve good teamwork
6 Delegating 67
What is delegation?
What are the advantages of delegation?
What are the difficulties of delegation?
Approaches to delegation
How good a delegator are you?
7 Selection interviewing 77
The nature of a selection interview
The content of an interview
Preparing for the interview
Planning the interview
Interviewing techniques
Assessing the data
8 Managing performance 90
The process of managing performance
Performance planning
The continuing process of managing performance
Formal review meetings
Conducting a performance review meeting
Performance review skills
9 Helping people to learn and develop 105
Conditions for effective learning
Self-managed learning
Formal learning
Informal learning
How you can promote learning and development
10 Rewarding people 120
Reward systems
Approaches to rewarding people
Fixing grades and rates of pay
Reviewing pay
Managing without a reward system
11 Managing change 130
Approaches to managing change
Resistance to change
12 Handling people problems 136
Absenteeism
Disciplinary issues
Handling negative behaviour
Handling poor timekeeping
Dealing with under-performers
References 150
Index 152