Synopses & Reviews
Crisis occur every day: an airplane crashes into a mountain, a corporation lays off thousands of workers, an oil spill threatens an ecosystem. Such crisis can be devastating, resulting in tragic and sometimes fatal outcomes for individuals, organizations, the organizations' stakeholders, and even entire industries.
Author W. Timothy Coombs explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crises, detecting crisis, and preventing crisis. Each aspect of the crisis is discussed from pre-crisis stage to evaluation of crisis management efforts and post-crisis actions--with the ultimate goal of saving lives, reputations, and financial resources.
A truly integrative and comprehensive text, Ongoing Crisis Communication is a crucial resource for those interested in practicing, researching, or teaching crisis management.
Synopsis
Explaining how crisis management can prevent or reduce the threats of a crisis, this book provides guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crisis, detecting crises, and preventing crisis.
Description
Includes bibliographical references (p. 159-171) and index.
Table of Contents
Need for more crisis management information -- Outline for an ongoing approach to crisis management -- Signal detection -- Crisis prevention -- Crisis preparation -- Crisis recognition -- Crisis containment and recovery -- Post-crisis concerns.