Synopses & Reviews
This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings. It covers all departments of a property including front-office operations such as registration, luggage, room keys, accounting, checking out, housekeeping, engineering and security, and the food and beverage department. Students can gain insight into multiple career choices and understand the dependency and complex coordination demanded in an entire property. Methods of marketing a property are explained, and sections are included on customer relations and dealing with international visitors. Each chapter has activities for the students and projects are offered that involve visiting a property, interviews, shadowing, or library work for in-depth research and first-hand experiences in hotel operations. An extensive teacher's manual gives instructors the tools to prepare lesson plans and administer tests.
Synopsis
Hotel-Motel Operations-An Overview helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues. The book covers both small and large property operations so the skills and knowledge gained through reading can be applied anywhere. The final chapter gives up-to-date references used in the industry and by individual travelers, and listed are Web sites that feature hotel choices and e-mail addresses for major chains.
Table of Contents
Chapter 1: Lodgings. Chapter 2: The Hospitality Business and You. Chapter 3: Classification of Lodging Facilities. Chapter 4: Front-Office Operations - Reservation. Chapter 5: Front-Office Operations - Registration, Luggage, Room Keys, Information, Mail, Telephone. Chapter 6: Front-Office Operations - Accounting and Checking Out. Chapter 7: Housekeeping, Engineering and Security. Chapter 8: Food and Beverage Department. Chapter 9: Sales and Marketing, Meeting Planning, Servicing Groups. Chapter 10: Accommodations.