Synopses & Reviews
Human Resource Management for Hospitality Services gives a comprehensive, yet concise overview of the range of human resource issues in the hospitality industry. Its mix of analysis, case studies, and prescription develops a sound understanding of why human resource management is particularly important in hospitality organizations. The book focuses on standard human resource management subject areas to examine how hospitality organizations can attract, develop and maintain an effective workplace. It also includes a successful fusion of theoretical debates and practical concerns in the industry.
Synopsis
HRM for Hospitality Services offers a concise approach to human resource practice within the hospitality industry, while giving sufficient depth of coverage for degree level students.
About the Author
Goldsmith - The Scottish Hotel School - University of Strathclyde. The Scottish Hotel School - University of Strathclyde. The Scottish Hotel School - University of Strathclyde. Roy Wood is Professor at the Scottish Hotel School, Strathclyde University. He is the author of four books and many academic articles.
Table of Contents
1. What is human resource management? 2. Principles of recruitment and selection. 3. Equal opportunities. 4. Training and development. 5. Welfare. 6. Health and safety. 7. Employee involvement. 8. Performance appraisal and productivity. 9. Rewards, motivation and pay administration. 10. Discipline, grievances and termination. 11. Personnel administration.