Synopses & Reviews
To survive in today's Internet-driven marketplace, companies must focus on
their core competencies. To do this, they must divest themselves of
important but non-core processes (such as human resources, finance and
accounting, supply chain management, logistics and data processing, for
example), while simultaneously improving the quality of these services and
reducing their cost. Increasingly, companies of all types and sizes are
turning to outsourcing to accomplish this feat.
In Turning Lead Into Gold, Peter Bendor-Samuel, the world's leading
authority on outsourcing, lays bare the principles on which successful
outsourcing is based. Using the analogy of medieval alchemists turning lead
into gold, he instructs readers in how to turn profit-inhibiting processes
into value and profit. Through clear explanations and case studies of
renowned companies, he demonstrates how companies have successfully achieved
their business objectives through outsourcing.
In this vital and comprehensive primer, you'll learn:
- The single most misunderstood concept in outsourcing
- How to assess when and what to outsource
- Two common traps when defining the scope of the outsourced process
- How buyers can ensure a supplier's accountability
- How to make the most of risk-based supplier contributions
- How to ensure flexibility for inevitable changes over the length of the contract
- How to align metrics to business objectives and provide for continual improvement
- Why and how pricing is more than establishing cost
- Pitfalls and common practices to avoid
- Strategies for resolving conflict and managing the relationship on an ongoing basis
- How to choose the best approach to an alliance
- Why all successful organizations will be forced to utilize outsourcing in this new millennium
- ...and much more.
What is the best way to go about outsourcing? Bendor-Samuel shares his
insights gleaned during more than two decades in outsourcing so executives
can avoid taking wrong turns and making poor decisions based on mistaken
theories. This must-read guide to outsourcing shows buyers and suppliers
exactly how to design highly successful, win-win relationships.
Peter Bendor-Samuel is recognized worldwide as outsourcing's leading authority. He has helped companies on four continents (such as Royal Dutch Shell, Nat West, Nortel Networks, McDonnell Douglas, Halliburton and
Novartis) to construct highly successful outsourcing agreements.
Peter Bendor-Samuel is the founder and CEO of the Outsourcing Center, a
leading company specializing in thought leadership, best practices and
innovation in outsourcing. The company's three divisions have been pioneers
in developing a rigorous methodology that protects buyers in their
outsourcing relationships.
He is frequently asked to counsel industry giants, governments and the
press. Bendor-Samuel is a sought-after speaker at outsourcing and technology
conferences for executives around the world and is often quoted in business
magazines and periodicals. He is the editor of OutsourcingJournal, ASP
OutsourcingJournal and BPO OutsourcingJournal and also writes about
outsourcing and business strategies for a wide variety of industry and
business publications.
He serves as Honorable Advisor to the Strategic Outsourcing Council of
Japan. Bendor-Samuel in 1999 was awarded a Certificate of Special
Recognition at The Outsourcing World Summit. The award recognizes his impact
on the outsourcing industry, as a professional who demonstrates innovation,
breaks new ground and establishes standards others can build on.
Synopsis
Outsourcing has unparalleled power and ability to generate value and wealth for those who learn to apply its principles effectively. Until now, many executives have outsourced and merely hoped for the best. Turning Lead into Gold clears up the misconceptions and mysteries of outsourcing and guides the reader to desired outcomes.
Synopsis
This book clears up the misconceptions and mysteries of outsourcing and guides the reader to desired outcomes.