Synopses & Reviews
Synopsis
Long-term care providers learn a proven process from widely recognized experts for guaranteeing better performance-based outcomes. Focusing on known best practices in person-centered service delivery, this resource zeroes in on the key practices that produce the highest returns in staff performance, operational efficacy, and quality of care. Critical steps in team building and improved communication systems are explained in detail to help care communities achieve and sustain the organizational stability needed to deliver consistent, high-quality services that meet and exceed regulatory requirements as well as staff and resident expectations.