Synopses & Reviews
High Performance Healthcare shows how healthcare organizations can harness the power of relationships to achieve and sustain high performance over time. Under pressure to increase quality and reduce costs, many healthcare organizations are now seeking to improve coordination among care providers. You will learn how relational coordination coordinating work through relationships of shared goals, shared knowledge and mutual respect enables healthcare organizations to improve both cost and quality outcomes, while increasing job satisfaction for care providers. .
But relational coordination is often weak in healthcare and other professional settings in particular, physicians are often a missing piece of the puzzle. This is not due to the personal failings of physicians but rather to the way that healthcare work is organized. Organizations that want to strengthen relational coordination will need to assess their work practices as they relate to all care providers including physicians and transform those practices that are creating barriers to relational coordination. This book shows how some healthcare organizations have begun to build a unique high performance work system that enables their care providers to achieve relational coordination consistently every day and how the wrong work practices, however well intended, have the opposite effect. .
This book also shows how relational coordination helps care providers respond resiliently to the pressures they face every day, then reveals how healthcare organizations can build high performance work systems that support relational coordination, outlining an improvement process that can help them begin moving in the right direction. High Performance Healthcare concludes by identifying industry-level barriers to high performance healthcare and showing how healthcare organizations and their workers can support change at the industry level. . . This book will enable you to: . Understand how relational coordination drives quality, efficiency and job satisfaction. Assess patterns of relational coordination in your organization, identifying both weak and strong links. Assess your work practices as they relate to all care providers including physicians and transform those practices that are creating barriers to relational coordination . Build a unique high performance work system that enables your care providers to achieve relational coordination consistently every day
Synopsis
How to apply the latest business innovations to the healthcare industry
In order to improve services, maximize efficiency, and compete effectively, the health care industry must use the communication and relationship-building strategies that have transformed successful companies in every industry.
An award winning professor of management and director of the MBA program at Brandeis University, Jody Hoffer Gittell's "Managing High Performance Healthcare" taps 10 years of research in the field, delivering a program that helps healthcare professionals tackle obstacles, boost performance, and support high performance at both a provider and industry level.
Synopsis
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called the most successful airline in history. Now, the bestselling business author explains how to apply those same principles in one of our nation's largest, most important, and increasingly complex industries.
High Performance Healthcare explains the critical concept of relational coordination--coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell's innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.
High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines
The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell's proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels.
Policy changes and increased access to care will not alone answer the healthcare industry's problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.