Synopses & Reviews
When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace.
About the Author
Herb Kindler has conducted hundreds of leadership training programs in the
United States and abroad. He is an M.I.T. graduate with his doctorate in management from UCLA. He was a chief engineer and CEO in industry before becoming full professor of management at Loyola Marymount University in Los Angeles. He currently conducts short courses at corporations, universities, and government organizations. As an international trainer, Dr. Kindlers clients include Symantec, Lockheed Martin, Hughes Electronics, IBM, Mattel Toys, General Motors, JVC, Lawrence Livermore National Laboratory, TRW, Starbucks, BBDO, Port of Oakland, U.S. Navy, City of Torrance, Congress Capacitaci"n Ejecutiva (Mexico) and Thai Airways and Nortel Networks (Thailand). He is the senior instructor at UCLAs semi-annual Technical Management Program, ranked #1 by participants, and UC Berkeleys Project Leadership Program. He is the author of Managing Disagreement Constructively (over 100,000 sold), Risk Taking: A Guide for Decision Makers, and ClearandCreative Thinking.
Table of Contents
Part 1: Understanding Conflict Management Guiding Principles What's Your Style? Nine Approaches to Managing Conflict and Disagreement Part 2: The Four-Phase Process for Managing Conflict and Disagreement Introducing the Process Phase I: Explore Phase II: Plan Phase III: Prepare Phase IV: Implement Appendix Review Case: Serving the Customer Summary Review Reflection Additional Reading