Summer Reading B2G1 Free
 
 

Business
Customer Service


There are 1374 books in this aisle.
Browse the aisle by Title | by Author | by Price
See recently arrived used books in this aisle.

Featured Titles in Business - Customer Service
Page 1 of 69 next

Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard and Sheldon Bowles
About the Author
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their... (read more)

List Price $22.99
Your price: $5.95
Used - Hardcover

add to wish list


Team Rodent: How Disney Devours the World
Team Rodent: How Disney Devours the World
by Carl Hiaasen
About the Author
US... (read more)

List Price $9.95
Your price: $5.95
Used - Trade Paper

add to wish list


Customer Service (6TH 13 Edition)
Customer Service (6TH 13 Edition)
by Elaine K. Harris
Publisher Comments
The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide... (read more)

List Price $107.40
Your price: $98.80
New - Trade Paper

add to wish list


Pitch Perfect : How To Say It Right... (14 Edition)
Pitch Perfect : How To Say It Right... (14 Edition)
by Bill Mcgowan
Publisher Comments
The media coach and Emmy Award-winning correspondent Bill McGowan shares his secrets of pitch-perfect communications, showing readers how to communicate with confidence. During the pivotal moments of our lives, results are often determined not only by... (read more)

List Price $27.99
Your price: $14.00
Used - Hardcover

add to wish list


Attracting Perfect Customers: The Power of Strategic Synchronicity
Attracting Perfect Customers: The Power of Strategic Synchronicity
by Stacey Hall
Publisher Comments
Attracting Perfect Customers leads readers through a transformation as they learn that it is no longer productive or profitable to conduct business using warlike marketing techniques such as ""targeting"" customers and ""outmaneuvering"" the competition.... (read more)

List Price $22.95
Your price: $8.50
Used - Trade Paper

add to wish list


7l: The Seven Levels of Communication: Go from Relationships to Referrals
7l: The Seven Levels of Communication: Go from Relationships to Referrals
by Michael J. Maher
Publisher Comments
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets... (read more)

Your price: $24.95
New - Hardcover

add to wish list


Whats the Secret To Being a World-class Customer Service Company (08 Edition)
Whats the Secret To Being a World-class Customer Service Company (08 Edition)
by John R. Dijulius
Book News Annotation
DiJulius, a consultant and the owner of a chain of salons and spas, reveals strategies and principles of world-class service companies like Disney, Nordstrom, and The Ritz-Carlton, which align tens of thousands of employees to deliver consistent top... (read more)

List Price $29.95
Your price: $15.00
Used - Hardcover

add to wish list


Cutlip and Center's Effective Public Relations (11TH 13 Edition)
Cutlip and Center's Effective Public Relations (11TH 13 Edition)
by Glen M. Broom
Publisher Comments
Cutlip & Center offers students the gold standard in public relations, providing the most up-to-date reference in the market. This edition features several new chapters, examples, and information on how social media and globalization are shaping PR.... (read more)

List Price $182.00
Your price: $137.00
Used - Trade Paper

add to wish list


Outside in: The Power of Putting Customers at the Center of Your Business
Outside in: The Power of Putting Customers at the Center of Your Business
by Harley Manning
Publisher Comments
What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients... (read more)

List Price $25.00
Your price: $17.50
Used - Hardcover

add to wish list


The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld
Publisher Comments
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your companys future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who... (read more)

List Price $30.00
Your price: $10.50
Used - Hardcover

add to wish list


This Is Service Design Thinking: Basics, Tools, Cases
This Is Service Design Thinking: Basics, Tools, Cases
by Marc Stickdorn
Publisher Comments
How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If... (read more)

List Price $34.95
Your price: $24.00
Used - Trade Paper

add to wish list


Customer Innovation: Customer-Centric Strategy for Enduring Growth
Customer Innovation: Customer-Centric Strategy for Enduring Growth
by Marion Debruyne
Publisher Comments
A new set of organizations have combined customer centricity with innovative power, and they have created an outside-in approach to the market. They are not driven by what they're good at. They start with the market and design their strategy around it... (read more)

Your price: $40.95
New - Trade Paper

add to wish list


Why People Don't Buy Things
Why People Don't Buy Things
by Harry Washburn
Publisher Comments
Selling can be a science as well as an art, and offering the right product at the right price is only the starting point. The authors explore the thought processes potential buyers go through every time they consider making a purchase. This guide offers... (read more)

List Price $15.95
Your price: $8.95
Used - Trade Paper

add to wish list


Kindness Revolution : the Company-wide Culture Shift That Inspires Phenomenal Customer Service (06 Edition)
Kindness Revolution : the Company-wide Culture Shift That Inspires Phenomenal Customer Service (06 Edition)
by Ed Horrell
Synopsis
"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and... (read more)

List Price $23.00
Your price: $12.00
Used - Hardcover

add to wish list


Century of Spin: How Public Relation (08 Edition)
Century of Spin: How Public Relation (08 Edition)
by Miller David
About the Author
David Miller is Professor of Sociology in the Department of Geography and Sociology at the University of Strathclyde. He has previously edited Thinker, Faker, Spinner, Spy (2007), Arguments Against G8 (2005) and Tell Me Lies: Propaganda and Media... (read more)

List Price $36.25
Your price: $14.00
Used - Trade Paper

add to wish list


The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
by Robert Spector
Publisher Comments
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D... (read more)

List Price $24.95
Your price: $8.95
Used - Hardcover

add to wish list


Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives
by Emily Yellin
Publisher Comments
Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is... (read more)

List Price $16.00
Your price: $7.95
Used - Trade Paper

add to wish list


The Death of a Thousand Cuts
The Death of a Thousand Cuts
by Jarol B. Manheim, Prof
Book News Annotation
For Manheim (media and public affairs and political science, George Washington U.) a corporate campaign is not a barrage of advertising, an army of corporate-paid specialists advising a government agency, or a legal suit to silence dissenters, but... (read more)

Your price: $104.25
New - Hardcover

add to wish list


The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
by Matthew Dixon
Publisher Comments
Conventional wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems-a big strategic mistake. Through extensive... (read more)

Your price: $30.00
New - Compact Disc

add to wish list


Public Relations and Social Theory (09 Edition)
Public Relations and Social Theory (09 Edition)
by Ihlen
Publisher Comments
Public Relations and Social Theory broadens the theoretical scope of public relations through its application of the works of prominent social theorists to the study of public relations. The volume focuses on the work of key social theorists, including J?... (read more)

List Price $52.95
Your price: $48.75
New - Trade Paper

add to wish list


1 3 4 5 ... 69 next»


Browse the entire aisle:
by Title | by Author | by Price
See recently arrived used books in this aisle.
There are 1374 books in this aisle.

This way to more aisles in Business
spacer
spacer
  • back to top

FOLLOW US ON...

     
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.