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Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles Publisher Comments "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in... (read more) List Price $22.95 Your price: $9.95 Used - Hardcover 
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Crisis of Character: Building Corporate Reputation in the Age of Skepticism by Peter Firestein Publisher Comments Reputation matters--now more than ever. Public opinion in the wake of the financial meltdown has revealed the public's abiding mistrust of corporations and the executives who run them. Scrutiny from the Internet and 24-hour cable TV offers companies no... (read more) List Price $24.95 Your price: $19.50 Sale - Hardcover
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow Publisher Comments A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than... (read more) Your price: $24.95 New - Hardcover
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Zingerman's Guide To Giving Great Service (04 Edition) by Ari Weinzweig Publisher Comments Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service.... (read more) List Price $16.95 Your price: $9.00 Used - Hardcover
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Handbook of Strategic Public Relations and Integrated Communications (97 Edition) by Clarke L. Caywood Publisher Comments As the media grows more ruthless, the role of public relations has become increasingly complex and critical. Savvy businesspeople know that how a company conveys and maintains its image has never been more importantor more challenging. The... (read more) List Price $59.95 Your price: $29.00 Used - Hardcover
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An Introduction to Public Relations: From Theory to Practice by Joy Chia Synopsis An Introduction to Public Relations: From Theory to Practice provides students with a thorough--yet accessible--introduction to public relations. Focusing on the key theories, skills, and topics that introductory courses typically cover, this text... (read more) List Price $74.95 Your price: $70.75 New - Trade Paper
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment by Brad Cleveland Publisher Comments The industry's number 1 selling book on call center management! Now updated and expanded, Call Center Management on Fast Forward is the most comprehensive source available on running a call center. It covers every aspect of call center management... (read more) Your price: $39.95 New - Trade Paper
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Public Relations Writing : Essentials of Style and Format (6TH 08 Edition) by Thomas H. Bivins Publisher Comments This text equips students with the essential skills for developing and writing public relations materials, covering all areas of public relations writing--including news releases, backgrounders, newsletter and magazine articles, brochures, print... (read more) List Price $71.25 Your price: $69.95 New - Trade Paper
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Call Center Success (Crisp Fifty-Minute Books) by Lloyd Finch Publisher Comments Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations... (read more) Your price: $13.95 New - Trade Paper
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Agile Competitors and Virtual Organizations : Strategies for Enriching the Customer (95 Edition) by Steven L. Goldman Publisher Comments Agile Competitors and Virtual Organizations Strategies for Enriching the Customer Steven L. Goldman Roger N. Nagel Kenneth Preiss How can businesses flourish in the face or rapid change and intensifying global competition? Why do tried-and-true... (read more) List Price $34.95 Your price: $18.00 Used - Hardcover
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The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (Ken Blanchard) by Tim Templeton Publisher Comments In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground... (read more) Your price: $17.95 New - Trade Paper
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Customer Service Skills for Success (4TH 08 Edition) by Robert W Lucas Publisher Comments Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of... (read more) List Price $68.75 Your price: $56.00 Used - Trade Paper
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Publicity for Nonprofits: Generating Media Exposure That Leads to Awareness, Growth, and Contributions by Sandra L. Beckwith Publisher Comments Beckwith shows nonprofit organizations how to use cost-effective publicity techniques to reach fundraising goals, recruit employees and volunteers, and educate consumers.... (read more) Your price: $23.95 New - Trade Paper
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Attracting Perfect Customers: The Power of Strategic Synchronicity by Stacey Hall Publisher Comments Promoting "static synchronicity", this book introduces a revolutionary sales and marketing model where "like attracts like".... (read more) List Price $22.95 Your price: $14.50 Used - Trade Paper
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Customer Service for Dummies(r) by Karen Leland Publisher Comments Features even more new information on online customer service "Provides the tools to achieve results that have benefited me, my company, my customers." —Bo Wilson, VP Global Customer Support, VeriSign Good products and good marketing aren't enough... (read more) List Price $19.99 Your price: $5.95 Used - Trade Paper
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by Richard S. Gallagher Publisher Comments Combining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide.... (read more) Your price: $23.28 New - Trade Paper
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Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business by Jeff Howe Publisher Comments The amount of knowledge and talent dispersed among the human race has always outstripped our capacity to harness it. Crowdsourcing -corrects that--but in doing so, it also unleashes the forces of creative destruction. --From Crowdsourcing First... (read more) Your price: $15.00 New - Trade Paper
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Performance Measurement and Leisure Management by Konstantinos (edt) Alexandris Publisher Comments The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform... (read more) List Price $143.25 Your price: $122.25 New - Hardcover
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Customer Service : Building Successful Skills for the Twenty-first Century (3RD 05 - Old Edition) by Robert W. Lucas Publisher Comments In today's "customercentric" world, superior service is fast becoming a vital competitive advantage. Customer Service provides hands-on, comprehensive coverage for improving all aspects of customer service, especially handling problems and stress. This... (read more) List Price $68.75 Your price: $47.00 Used - Trade Paper
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Customer Satisfaction Is Worthless Customer Loyalty Is Priceless by Jeffrey Gitomer Publisher Comments Are your customers satisfied. If they are, your business may be in trouble! Satisfied customers will shop anywhere, loyal customers will fight before they switch. Which would you rather have -- an army of satisfied customers or loyal customers... (read more) List Price $30.00 Your price: $14.95 Used - Hardcover
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