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  1. What the Customer Wants You to Know:... New Compact Disc $24.99
  2. Zombie Loyalists: Using Great... New Compact Disc $29.99
  3. Satisfied Customers Tell Three... New Compact Disc $24.99
  4. 11 Laws of Likability: Relationship... New Compact Disc $29.98
  5. Renegades Write the Rules: How the... New Compact Disc $14.99
  6. Zingerman's Guide to Giving Great... New Compact Disc $18.75
  7. The Reputation Economy: How to... New Compact Disc $29.99
  8. A Branded World New Compact Disc $23.95
  9. Say the Magic Words: How to Get What... New Compact Disc $22.25
  10. Fresh Customer Service New Compact Disc $27.25
  11. Guerrilla P.R. 2.0: Wage an... New Compact Disc $105.00
  12. Guerrilla P.R. Wired: Waging a... New Compact Disc $80.00
  13. The Best Service Is No Service: How... New Compact Disc $33.75
  14. The Leveraging Circles of Influence:... New Compact Disc $39.95
  15. The Experience Economy, Updated Edition New Compact Disc $90.00
  16. Ultimate Customer Service Skills:... New Compact Disc $32.95
  17. Ultimate Customer Service: Customer... New Compact Disc $118.00
  18. The Commitment Engine: Making Work... New Compact Disc $29.98
  19. Raise the Bar: An Action-Based... New Compact Disc $9.99
  20. A Complaint Is a Gift, Second... New Compact Disc $37.48
  21. Guerrilla P.R.: How You Can Wage an... New Compact Disc $29.95
  22. Pitch Perfect: How to Say It Right... New Compact Disc $59.99

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