Synopses & Reviews
Exercises, tips and techniques for developing positive assertiveness. Revised edition.
Synopsis
Make positive assertiveness a productive force in your life.
Table of Contents
Introduction Part 1: How to Develop Positive Assertiveness Three Basic Behavior Styles Can Behaviors Change? Part 2: Ensuring Successful Change The Five Ps of Successful Change Are You Using the Right Maps? Self-Fulfilling Prophecy Positive Mental Imagery Programming Yourself for Success Part 3: Feelings: The Emotional Part of Assertiveness The Emotions of Assertiveness Choice and Win-Win Relationships Talking About Feelings Part 4: Changing Your Behaviors Choosing Assertive Words Carefully Body-Language Signals Stop Signs and Green Lights Part 5: Expanding Your Assertiveness Four Assertive Styles Sending Assertive Messages Identify Styles to Enhance Communication Part 6: Assertive Power Steps Four Steps to Assertive Communication Step 1: Repeat the Question or Statement Step 2: Command, Don't Ask Step 3: Add Emotion Step 4: Introduce Consequences Part 7: Assertive Confrontation Defining the Problem Five Tools for Successful Confrontation Active Listening Goals for the Present and Future Give Yourself Credit for Success Appendix Summary and Review Follow-Up Practice Exercises