Synopses & Reviews
This newly-revised sixth edition summarizes practical skills for communication strategy, writing, and speaking--especially important in today's workplace. Chapter topics cover how to efficiently compose written documents, editing for brevity and style, presentations and visual aids, special speaking situations, and listening skills. For anyone who needs to communicate in today's business or professional environment.
Synopsis
Includes bibliographical references (p. 185-188) and index.
Table of Contents
INTRODUCTION
I. COMMUNICATION STRATEGY
Communicator Strategy
Audience Strategy
Message Strategy
Channel Choice Strategy
Culture Strategy
Strategy Checklist
Guide to the Guide
II. WRITING: COMPOSING EFFICIENTLY
Composing Under Normal Circumstances
Composing Under Special Circumstances
III. WRITING: MACRO ISSUES
Document Design for “High Skim Value”
Signposts to Show Connection
Effective Paragraphs or Sections
IV. WRITING: MICRO ISSUES
Editing for Brevity
Choosing a Style
Writing Checklists
V. SPEAKING: VERBAL STRUCTURE
Tell/Sell Presentations
Questions and Answers
Consult/Join Meetings
Other Speaking Situations
VI. SPEAKING: VISUAL AIDS
Designing the Presentation as a Whole
Designing Each Individual Slide
Choosing Visual Aid Equipment
Practicing with Visual Aids
VII. SPEAKING: NONVERBAL SKILLS
Nonverbal Delivery Skills
Nonverbal Listening Skills
Speaking Checklists
APPENDICES
Appendix A: Formats for Memos, Reports, and Letters
Appendix B: Unbiased Language
Appendix C: Grammar and Usage
Appendix D: Punctuation
BIBLIOGRAPHY
INDEX