Synopses & Reviews
(back cover)
How to Write Better Business Letters
Fourth Edition
This practical instruction guide shows you how to write effective business letters of every kind. It will also help you make optimal use of word processing software and teach you to communicate professionally on the Internet. You'll find more than 70 examples of model letters, including credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, and sales promotional letters of the type used by direct marketers. The newly expanded chapter on e-mail correspondence will help you design an effective résumé for Internet presentation.
Synopsis
Updated to reflect uses of current word processing software and Internet communication, as well as to review standard business correspondence formats, this book instructs on how to write effective examples of every kind of business letter. It presents about 75 model letters in categories that include credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, and sales promotional letters of the type used by direct marketers. This book also features examples of different letter formatting styles. The newly expanded chapter on e-mail correspondence includes discussion of effective presentation of Internet résumés.
Table of Contents
Table of Model Letters
Introduction
1. BUSINESS STYLE 2. LETTER FORMAT 3. REQUEST LETTERS 4. REPLIES 5. CREDIT AND COLLECTION LETTERS 6. COMPLAINTS, CLAIMS, AND ADJUSTMENTS 7. SALES AND PUBLIC RELATIONS LETTERS 8. SOCIAL BUSINESS LETTERS 9. EMPLOYMENT CORRESPONDENCE 10. IN-HOUSE CORRESPONDENCE 11. NEWS RELEASES 12. BUSINESS REPORTS AND PROPOSALS LAST DETAILS
INDEX