Synopses & Reviews
What strategies and techniques can we teach our students to encourage their growth in human relations success on and off the job? How can students tap into the power that comes from working well in one-on-one situations, in groups, and in organizations both big and small?
Human Relations: Strategies for Success attempts to provide answers to these questions and guidance toward developing human relations skills that transfer from the classroom to the real world of work. The authors commitment to the creation of a book that is at once interesting to read, motivating to study, and relevant to a wide variety of students has been the driving force behind the book.
The text covers time-tested, research-based psychology and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory. More than ever, effective human relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.
Table of Contents
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Part One: Human Relations and You Chapter 1: Human Relations: A Background Chapter 2: Self-Esteem in Human Relations Chapter 3: Self-Awareness and Self-Disclosure Chapter 4: Attitudes Chapter 5: Personal and Organization Values Chapter 6: Motivation: Increasing Productivity Part Two: Human Relations in Groups Chapter 7: Communication and Human Relations Chapter 8: People, Groups, and Their Leaders Chapter 9: Teams in Quality Organizations Chapter 10: Transactions and Relationships Part Three: Building Your Human Relations Skills Chapter 11: Individual and Organizational Change Chapter 12: Creativity and Human Relations Chapter 13: Conflict Management Chapter 14: Stress and Stress Management Chapter 15: Winning and Keeping Your Customers Part Four: Thriving In a Changing World Chapter 16: Human Relations in a World of Diversity Chapter 17: Business Ethics and Social Responsibility Chapter 18: Maintaining Workplace Health Chapter 19: Human Relations and Your Future Success \n
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