Preface Part One: Foundations of Interpersonal Communication
Chapter 1. Interpersonal Process
Why We Communicate
-Physical Needs
-Identity Needs
-Social Needs
-Practical Needs
The Communication Process
-A Model of Communication
-Insights from the Transactional Communication Model
-Communication Principles
-Characteristics of Interpersonal Communication
-Communication Misconceptions
Communication Competence
-Communication Competence Defined
-Characteristics of Competent Communication
Social Media and Interpersonal Communication
-Characteristics of Social Media
-Social Media and Relational Quality
-Communicating Competently with Social Media
Check Your Understanding
Key Terms
Activities
Features
-At Work: Communication And Career Advancement
-Dark Side Of Communication: Loneliness And The Internet: A Delicate Balance
-Focus On Research: Interpersonal Dimensions Of Tweeting
-Media Clip: Transaction in Action: How I Met Your Mother
-Focus On Research: How To (Not) Antagonize Your Professor: Adapting E-Messages
-Media Clip: Online but Disconnected: The Social Network
-Assessing Your Communication: Your Use of Social Media
Chapter 2. Culture and Interpersonal Communication
Culture and Communication
-Culture and Co-Culture
-Intercultural Communication
-Interpersonal and Intercultural Communication
-Intercultural Differences as Generalizations
Cultural Values and Norms
-High vs. Low Context
-Individualism vs. Collectivism
-Power Distance
· Uncertainty Avoidance
-Achievement vs. Nurturing
Co-Cultures and Communication
-Ethnicity and Race
-Gender Identity/Sexual Orientation
-Age/Generation
-Socioeconomic Status
Codes and Culture
-Verbal Codes
-Nonverbal Codes
-Decoding Messages
Developing Intercultural Communication Competence
-Motivation and Attitude
-Tolerance for Ambiguity
-Open-Mindedness
-Knowledge and Skill
-Patience and Perseverance
Check Your Understanding
Key Terms
Activities
Features
· Focus on Research: Fitting In: Disabilities on the Job
· Dark Side of Communication: Accents and Stigmas
· Media Clip: A Blending of Cultures: Modern Family
· At Work: Organizations Are Cultures
· Assessing Your Communication: What is Your Intercultural Communication Competence?
· Media Clip: Out of His Element: An Idiot Abroad
· Focus on Research: The Relational Challenges of Studying Abroad
Chapter 3. Interpersonal Communication and the Self
Communication and the Self-Concept
-How the Self-Concept Develops
-Characteristics of the Self-Concept
-The Self-Fulfilling Prophecy and Communication
Presenting the Self
-Public and Private Selves
-Characteristics of Impression Management
-Face-to-Face Impression Management
-Impression Management and Social Media
-Impression Management and Honesty
Disclosing the Self
-Models of Self-Disclosure
-Benefits and Risks of Self-Disclosure
-Guidelines for Self-Disclosure
-Alternatives to Self-Disclosure
Check Your Understanding
Key Terms
Activities
Features
-Focus on Research: Mirror, Mirror on the Cyberwall
-Media Clip: Overcoming a Negative Appraisal: The Way Way Back
-At Work: Impression Management in The Workplace
-Media Clip: The Promise and Perils of Online Relationships: Catfish
-Dark Side of Communication: Getting Hoaxed Online
-Focus on Research: TMI in the Classroom
-Asessing Your Communication: Online and Offline Self-Disclosure
Chapter 4. Perceiving Others
The Perception Process
-Reality Is Constructed
-Steps in the Perception Process
Influences on Perception
-Access to Information
-Physiological Influences
-Psychological Influences
-Social Influences
-Cultural Influences
Common Tendencies in Perception
-We Make Snap Judgments
-We Cling to First Impressions
-We Judge Ourselves More Charitably than We Do Others
-We Are Influenced by Our Expectations
-We Are Influenced by the Obvious
-We Assume Others Are Like Us
Synchronizing Our Perceptions
-Perception Checking
-Building Empathy
Check Your Understanding
Key Terms
Activities
Features
-Media Clip: One Person, Many Narratives: Stories We Tell
-At Work: Sexual Harassment and Perception
-Focus on Research: Does Honesty Hurt? Receivers Say "Yes," Senders Say "No"
-Dark Side of Communication: The Gaslight Effect
-Media Clip: Gaining and Using Empathy: White Collar/Undercover Boss
-Assessing Your Communication: Your Empathy Quotient
Part Two: Creating and Responding to Messages
Chapter 5. Language
The Nature of Language
-Language Is Symbolic
-Language Is Rule-Governed
-Language Is Subjective
-Language and Worldview
The Impact of Language
-Naming and Identity
-Affiliation
-Power and Politeness
-Sexism and Racism
-Precision and Vagueness
-The Language of Responsibility
Gender and Language
-Extent of Gender Differences
-Accounting for Gender Differences
Social Media and Language
-Online Language and Impression Management
-Online Language and Gender
Check Your Understanding
Key Terms
Activities
Features
-Media Clip: See What I'm Saying
-Focus on Research: The Negative Consequences of Fat Talk
-At Work: Swearing on the Job
-Assessing Your Communication: Sexist Language
-Media Clip: The Help
-Dark Side of Communication: The Incivility of Hate Speech
-Focus on Research: The Languages of Texting and Talking
Chapter 6. Nonverbal Communication
Nonverbal Communication Defined
Characteristics of Nonverbal Communication
-All Behavior Has Communicative Value
-Nonverbal Communication Is Primarily Relational
-Nonverbal Communication Is Ambiguous
-Nonverbal Communication Occurs in Mediated Messages
-Nonverbal Communication Is Influenced by Culture and Gender
Functions of Nonverbal Communication
-Creating and Maintaining Relationships
-Regulating Interaction
-Influencing Others
-Concealing/Deceiving
-Managing Impressions
Types of Nonverbal Communication
-Body Movement
-Touch
-Voice
-Distance
-Territoriality
-Time
-Physical Attractiveness
-Clothing
-Physical Environment
Check Your Understanding
Key Terms
Activities
Features
-Focus on Research: It's About Time: The Costs of Delayed Responses
-Assessing Your Communication: Nonverbal Immediacy
-Media Clip: Scandal
-Focus on Research: Power Posing
-At Work: Touch and Career Success
-Dark Side of Communication: The Inequality of "Lookism"
-Media Clip: Crazy, Stupid, Love
Chapter 7. Listening: Receiving and Responding
The Nature of Listening
-The Importance of Listening
-Listening Defined
-Listening Styles
The Challenge of Listening
-Listening Is Not Easy
-All Listeners Do Not Receive the Same Message
-Poor Listening Habits
Components of Listening
-Hearing
-Attending
-Understanding
-Remembering
-Responding
Types of Listening Responses
-Silent Listening
-Questioning
-Paraphrasing
-Empathizing
-Supporting
-Analyzing
-Evaluating
-Advising
-Which Style to Use?
Check Your Understanding
Key Terms
Activities
Features
-At Work: Listening on the Job
-Assessing Your Communication: Your Listening Styles
-Media Clip: The Devil Wears Prada
-Dark Side of Communication: Hearing Loss and Relational Stress
-Focus on Research: Feeling Understood and Appreciated
-Media Clip: 50/50
-Focus on Research: Exchanging Advice Online
Chapter 8. Emotions
What Are Emotions?
-Physiological Changes
-Nonverbal Reactions
-Cognitive Interpretations
-Verbal Expression
Influences on Emotional Expression
-Personality
-Culture
-Gender
-Social Conventions and Roles
-Social Media
-Emotional Contagion
Guidelines for Expressing Emotions
-Recognize Your Feelings
-Choose the Best Language
-Share Multiple Feelings
-Recognize the Difference between Feeling and Acting
-Accept Responsibility for Your Feelings
-Choose the Best Time and Place to Express Your Feelings
Managing Emotions
-Facilitative and Debilitative Emotions
-Thoughts Cause Feelings
-Irrational Thinking and Debilitative Emotions
-Minimizing Debilitative Emotions
-Maximizing Facilitative Emotions
Check Your Understanding
Key Terms
Activities
Features
-Media Clip: Intelligence of Another Variety: The Big Bang Theory
-Focus on Research: Saying "I Love You": Different Cultures, Different Rules
-Media Clip: Social Rules and Emotions: Mad Men
-At Work: Emotion Labor on the Job
-Focus on Research: Online Ranting: Helpful or Harmful?
-Assessing Your Communication: Your Emotional Intelligence
-Dark Side of Communication: Jealousy and Rumination: An Unhealthy Combination
Part Three: Dimensions of Interpersonal Relationships
Chapter 9. Dynamics of Interpersonal Relationships
Why We Form Relationships
-Appearance
-Similarity
-Complementarity
-Rewards
-Competency
-Proximity
-Disclosure
Relational Dynamics and Communication
-Developmental Models of Interpersonal Relationships
-Dialectical Perspectives on Relational Dynamics
Communicating About Relationships
-Content and Relational Messages
-Maintaining and Supporting Relationships
-Repairing Damaged Relationships
Check Your Understanding
Key Terms
Activities
Features
-Media Clip: TV Reality Shows
-Dark Side of Communication: The Anguish of Abusive Relationships
-Focus on Research: Online Dating: Many Happy Returns
-Media Clip: (500) Days of Summer
-Focus on Research: Tethered by Cell Phones: A Connection-Autonomy Dilemma
-At Work: Social Capital and Career Advancement
-Assessing Your Communication: Forgiveness-Granting Strategies
Chapter 10. Communication in Close Relationships: Friends, Family, and Romantic Partners
Intimacy in Close Relationships
-Dimensions of Intimacy
-Gender and Intimacy
-Culture and Intimacy
-Social Media and Intimacy
Communication in Friendships
-Types of Friendships
-Friendships, Gender, and Communication
-Friendship and Social Media
-Communication in Successful Friendships
Communication in the Family
-Creating the Family through Communication
-Patterns of Family Communication
-Effective Communication in Families
Communication in Romantic Relationships
-Characteristics of Romantic Relationships
-Effective Communication in Romantic Relationships
Check Your Understanding
Key Terms
Activities
Features
-Media Clip: Intimacy in the Digital