Synopses & Reviews
Dr. Madanmohan Rao is an infotech consultant and writer based in Bangalore, India. He is the editor of two book series: "The Asia-Pacific Internet Handbook" and "The Knowledge Management Chronicles." He is also editor-at-large of DestinationKM.com and contributor to the Poynter Institute blog on new media trends. Madan was on the international editorial board of the recently published book, "Transforming e-Knowledge." He currently serves on the international board of directors of Computer Professionals for Social Responsibility (www.cpsr.org). Madan was formerly the communications director at the United Nations Inter Press Service bureau in New York, and vice president at IndiaWorld Communications in Bombay. He graduated from the Indian Institute of Technology at Bombay and the University of Massachusetts at Amherst, with an M.S. in computer science and a Ph.D. in communications. He is currently the director of the InfoComm Observatory at the Indian Institute of Information Technology, Bangalore. Madan is a frequent speaker on the international conference circuit, and has given talks and lectures on Internet-related issues in about 50 countries including the U.S., Canada, Costa Rica, Argentina, Ecuador, Colombia, Peru, Chile, Venezuela, Cuba, Mexico, Brazil, Jamaica, Italy, Britain, Ireland, Netherlands, Austria, Sweden, Greece, Germany, Switzerland, Belgium, Denmark, Spain, France, Finland, Tunisia, Oman, Vietnam, Laos, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, India, Philippines, Bangladesh, Cambodia, Thailand, Indonesia, Sri Lanka, Nepal and Australia. Madan has spoken at the Internet World series of conferences (hosted by Penton Media) in over a dozen countries, the Asian Business Forum (Content Summit, Singapore; March 2001), PDVSA 4th Annual KM Summit (Caracas, 2002), Asian Media and Information Communication Centre's annual summits (Chennai, 1999; Singapore, 2000; Manila 2001), INET (annual summits of the global Internet Society: Sa
Synopsis
Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in
Table of Contents
Table of Contents
Chapter 1: Overview
Case Studies:
Chapter 2: Accenture
Chapter 3: APQC
Chapter 4: Asea Brown Boveri
Chapter 5: Cable&Wireless
Chapter 6: Computer Services Corporation
Chapter 7: Daimler-Chrysler
Chapter 8: easyJet
Chapter 9: Ericsson
Chapter 10: Ernst&Young
Chapter 11: Ford
Chapter 12: Fuji Xerox
Chapter 13: HP
Chapter 14: Innovators Online Network, New Zealand
Chapter 15: Institute for Johns Hopkins Nursing
Chapter 16: KPMG
Chapter 17: National Office of the Information Economy, Australia
Chapter 18: Office of Small Business, Australia
Chapter 19: Rolls-Royce
Chapter 20: Unilever
Chapter 21: World Bank
Consultant/Guru perspectives:
Chapter 22: Ritendra Banerjee (overview)
Chapter 23: Eric Woods (collaboration)
Chapter 24: Arik Johnson (CI, KM and blogging)
Chapter 25: Heidi Collins (knowledge portals)
Chapter 26: Jon Mason (e-learning, KM)
Chapter 27: Patti Anklam, Hutchison Associates (social network analysis)
Chapter 28: Steve Barth (personal KM)
Vendor experiences
Chapter 29: AskMe
Chapter 30: Entopia
Chapter 31: iManage
Chapter 32: Inxight
Chapter 33: ServiceWare
Chapter 34: Author biographies