Synopses & Reviews
Synopsis
Excerpt from Oversight Hearings on the U. S. Postal Service 1993: Hearings Before the Committee on Post Office and Civil Service, House of Representatives, One Hundred Third Congress, First Session, March 25, 30; April 20, 27; June 8, 1993
Gao's testimony focuses on the Postal Service's (1) restructuring that largely took place from August to November of 1992, (2) efforts to automate mail processing, and (3) need to reform ratemaking policies and processes.
Postal Service data show that the restructuring eliminated about overhead positions and resulted in thousands of retirements, many of which were in non-over head positions, without adversely affecting customer service in the short term. For example, nationally, overnight first-class mail delivery performance remained sta ble during the restructuring period through December 11, 1992, the latest period for which data are available. Customer satisfaction scores were slightly higher than in 1991.
The Service took steps to minimize adverse effects on postal employees during the restructuring. It offered employees early-out opportunities and monetary retirement incentives. Assistance was also available for placing employees whose jobs were abolished. Even so, issues remain to be resolved; some employees have challenged Service personnel actions.
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