Synopses & Reviews
Synopsis
A classic resource, Planning for Results has long served to help public librarians envision, evaluate, and respond to community needs with distinctive programs and services. This edition continues that tradition in an all-in-one guide that outlines a tested, results-driven planning process -- revamped and streamlined to enable all sizes of public libraries to respond quickly to rapidly changing environments.
New to this edition is an information-gathering toolkit for performing research and using customer surveys to provide a higher, more responsive level of service. The recommended planning time line has been reduced from eight to ten months down to four months in this edition and the previous twenty-three planning tasks have been combined to make twelve.