Powell's Store Pickup
We offer free store pickup at our Burnside (City of Books), Cedar Hills Crossing, and Hawthorne locations. Here's how to take advantage of this service:
1. Shop on Powells.com.
Browse our website and add items to your shopping basket.
2. Choose store pickup.
In your basket select "Pick it Up" for any eligible items, and then in checkout you can select your pickup location.
3. Place your order and wait for us to notify you.
We will email you when your order is ready for pickup. Usually in 1-3 days.
4. Come get your books!
Once your order is ready, stop by our store during open hours. We will hold your pickup for 8 days before returning the item to the shelf and refunding your order.
- Burnside: Behind the cash registers in the Home & Garden Room, inside the 11th Ave. and Couch St. entrance.
- Cedar Hills Crossing: Behind the cash registers, inside the front entrance at 3415 SW Cedar Hills Blvd. between Ulta and RH Outlet.
- Hawthorne: Behind the cash registers, inside the main entrance at 3723 SE Hawthorne Blvd.
Frequently Asked Questions:
What items are not eligible for in store pickup?
Some items are located at our remote warehouse, and will not be eligible for store pickup. These items will be clearly visible in your basket, and shipping will be the only option available. This includes all preorders which will ship directly to you on the publish date.
There may be a portion of your order that is eligible for store pickup, but the rest will be shipped directly. In this circumstance you can choose to ship it all if you prefer.
What if I'm unable to pick up my order?
If you are unable to pick up your order after eight days from the time we notified you that your order was ready, we will refund the order and restock the product to our inventory. If you need a small extension on your order's hold, please contact us before it expires. You can either call us at 1-800-878-7323 or email us at [email protected] to request an extension.
Can I change my pickup location after placing my order?
It is not possible to change your pickup location after your order has been submitted. If you've made a mistake with your order, please reach out via email ([email protected]) or phone (1-800-878-7323) and our Customer Service will help cancel the pickup order.
Can I pick up my order at the Portland Airport (PDX) store?
At this time we are unable to offer store pickup at our PDX store, but we do encourage you to stop by and shop our offerings.