by Michelle M, December 14, 2012 4:14 PM
Funny, familiar, and revealing, Jacob Tomsky's insider exposé on the hotel industry is an easy and entertaining read. Follow one man's journey through the hotel employment system, from valet to front desk to housekeeping, and learn how to work every angle of the system perfectly to your advantage. Balanced with humorous, dark, and downright ridiculous anecdotes, Heads in Beds will keep you hooked right up until you "check out" on the final page. And along the way, Tomsky will poignantly inform and remind you of what it really means to serve in and be served by the American service industry.