When did you start at Powell's?
I started at Powell's in 1998, 20 years ago! And it is still my dream job. I was literally jumping up and down when I got off the phone after finding out I got the job!
How would you describe your job to someone you just met?
In the Contact Center, we take calls for the whole company, answer all kinds of questions, and place the phone orders. I talk to people from all over the country and the world.
Last books you loved:
Like a Mule Bringing Ice Cream to the Sun
by Sarah Lapido Manyika. Two other authors I’ve recently read and loved are Ruth Ware
and Josh Malerman
What is the best part of your job?
Talking to people about books all day! We have the best customers!
What is the most interesting part of your job?
There are so many wonderful and interesting people who call about the many different books in the world.
Share your favorite customer quote:
Years ago, a professor calling from Germany said, "We should live to be a 1,000 years old to read all the books we want to read." I couldn't agree more!
Share a memorable experience you've had on the job.
I started at Powell's in 1998, 20 years ago! And it is still my dream job.
I have taken calls from famous people, but I never realize who they are until later. (So many times!)
When you’re not reading, what do you like to do in your free time?
I love painting, listening to music (mostly jazz), and dancing.
What makes for a good book in your eyes?
The best books make me laugh and cry, like those by Walter Mosley
and J. California Cooper
. Wonderful writing.
Why do you think bookstores remain so popular in the digital age?
Books are not going out of style! The feel and smell and everything about them… Just take a look at Estelle Ellis’s At Home With Books
Recommend some books or authors you think everyone should read.
Wages of Rebellion
by Chris Hedges, The History of Love
by Nicole Krauss (a favorite novel), and Mr. Wuffles
by David Wiesner! And check out my Staff Picks
Do you collect any particular types of books?
I have thousands of books: literature, biographies, nonfiction, art, and photography. I especially love unusual books like S
by J. J. Abrams, House of Leaves
by Mark Z. Danielewski, and Tree of Codes
by Jonathan Safran Foer.
What’s your favorite book of all time?
by Kurt Vonnegut.