Synopses & Reviews
Praise for
Prescription for Lasting Success"On a bookshelf full of management and leadership books, Prescription for Lasting Success stands out. It stands out because it is based on real-world experience and histories, not on theory or assumption. It stands out because these techniques have worked time and again, and it stands out because it is logical and makes sense. These are the factors that will allow it to stand the test of time."
Richard F. Corlin, MD, Past President, American Medical Association
"It has always surprised me that so few companies/organizations can explain why customers and clients should do business with them. Dr. Reynolds's 4 Ps get to the root of the matterespecially in describing the need to articulate a company's purpose and passion. Organizational leaders would be well served to understand and implement these principles, as sustainable success is sure to follow."
James L. Weidner, CEO, Cooperative of American Physicians
"Susan has captured the essence of my own experience with her leadership development and executive coaching here at Northeast Georgia Health System. Prescription for Lasting Success offers a foundation for personal and organizational development that one can continue to build on for years to come."
Carol Burrell, President and CEO, Northeast Georgia Health System
"Leadership takes on real life in Dr. Reynolds's must-read book. It is filled with practical approaches and results-oriented suggestions. Challenges facing physicians and hospitals will be dealt with more effectively by everyone who reads this worthwhile contribution to the literature."
C. Duane Dauner, President and CEO, California Hospital Association
"Prescription for Lasting Success is literally a masterpiece. It hits all the notes perfectly, talking about people and organizations and why they are successful and why they fail and even how they can be resurrected and healed. The book is not for the faint of heart nor is it written in academic jargon that masks the passion and joy of unbridled success. It is written by an exceptionally gifted author who herself has faced incredible challenges and accepted both defeat and success as treasures. I promise you that once you turn to the first page you are in for a great learning experience."
Charles S. Lauer, author and former publisher, Modern Healthcare magazine
Synopsis
Building a strong business doesn’t simply come from a compelling idea or unique business model. Lasting success is propelled by effective leadership. Leading From the Inside Out: How Purpose, Passion, Planning, and People Can Transform Your Organization presents a unique approach to leadership development and organizational transformation that is based on four levels of assessment and focused change. Author Susan Reynolds, MD, PhD presents leadership development tools and organizational change strategies that can help leaders improve their own leadership capabilities while transforming their organizations. The book shows how Dr. Reynolds’ 4 Ps model of strategic transformation, which focuses sequentially on Purpose, Passion, Planning, and People, can be used by individual leaders seeking to increase their effectiveness as well as by organizations undergoing significant business or organizational transformation. Meaningful change must come from within. The book addresses how the 4 Ps model can be used to achieve peak performance in the workplace and maintain it over an extended period of time.
Synopsis
Transform your team during crises and establish an enthusiastic and strategic cultureIn an approach similar to the way a doctor reads a chart and runs tests to diagnosis an illness, Prescription for Lasting Success offers a practical system for solving problems in an organization. Leaders can get back on track and increase their effectiveness in spite of significant change. Readers learn to diagnose the 4 Ps: purpose, passion, planning, and people. Using the 4 Ps model, the book gives practical suggestions to help teams, businesses, and associations increase their effectiveness and help organizations transform into dynamic, profitable entities.
- Particular focus is given to finding ways to incorporate purpose and ignite passion into the workplace, and remove obstacles to peak performance
- Addresses how the model can be used to achieve peak performance in the workplace and maintain it over an extended period of time
- Dr. Susan Reynolds is President and CEO of The Institute for Medical Leadership. A former emergency physician, emergency medical center CEO, and White House health care advisor, Dr. Reynolds is the creator and Program Director for the highly acclaimed Chief of Staff Boot Camps
Get the right prescription for your organization's issues and help them thrive, even in times of great challenge.
Synopsis
This book is about not just any success; it is about
lasting success. Being able to sustain success requires more than a quick fix. Lasting success requires setting goals that allow an organization to grow while also providing much needed products and services to its marketplace. It requires effective leadership and perseverance at every level of your organization.
In a method similar to the way a doctor reads a chart and runs tests to diagnosis an illness, Prescription for Lasting Success offers a practical system for solving problems in any organization. Author Susan Reynolds, MD, PhD, presents a unique approach to leadership development and organizational transformation based on four levels of assessment and focused change. The 4 Ps model of strategic transformation, focusing on Purpose, Passion, Planning, and People, enables leaders to improve their effectiveness and allows organizations to succeed during periods of significant transformation.
This book offers proven guidance on how to maintain peak performance over an extended period of time. You'll learn how to:
- Realign your organization's strategies with your overarching purpose
- Find ways to inspire purpose and ignite passion in the workplace
- Create and communicate a compelling organizational vision
- Develop a strategic plan for sustainable transformation
- Incorporate the 5th Pperseveranceinto your corporate culture, making it a part of your ongoing renewal process
Meaningful change must come from within. Prescription for Lasting Success offers a formula for strengthening the weakest areas of your business. Get the right prescription for your organization's issues and help it thrive, even in times of great challenge.
About the Author
SUSAN F. REYNOLDS, MD, Phd, is the President and CEO of The Institute for Medical Leadership®, which for over twelve years has been conducting organizational assessments, leadership development seminars, executive and physician coaching, and strategic planning retreats for numerous organizations. A former emergency physician, emergency medical center CEO, and White House healthcare advisor, Dr. Reynolds is the creator and Program Director for the highly acclaimed Chief of Staff Boot Camp®. She is also a keynote speaker and consultant for businesses and Fortune 500 companies, as well as hospitals, health systems and medical society CEOs, and physician leaders.
Table of Contents
Acknowledgments xi
Introduction 1
Looking Beyond the Chief Complaint 5
What is Success? 8
PART ONE The Diagnosis from Outside-In: Assessing Your Organization 11
CHAPTER 1 Introducing the 4-Ps Model for Strategic Transformation 13
Defining the 4 Ps of Organizational Transformation 14
Building a Dynamic Organization 17
Diagnosing Organizations from Outside-In 17
Looking Within an Organization 19
The 4 Ps for Organizational Transformation 20
The Success of Apple 23
Diagnosing and Treating 25
CHAPTER 2 The 4 Ps and Effective Leadership: Assessing Your Leadership Style 27
Defining the Four Aspects of Personal Health 28
Leadership and Health 29
CHAPTER 3 The 4 Ps and Organizational Transformation: Assessing Your Organization 35
Look Beyond the Chief Complaint 38
Lasting Success 40
PART TWO The Treatment from Inside Out: Transforming Your Organization 43
CHAPTER 4 Realigning Your Organization’s Purpose and Core Values 45
Core Purpose: The Mission Statement 46
The Netflix Story: Changing Its Core Purpose 48
Core Values 50
Core Values Gone Awry: The Wall Street Debacle 51
Core Values as Guideposts for Success: The Story of Zappos 52
Evolving Missions: Assessing Your Market 53
Personal Mission Statements 55
Changes in the Healthcare Industry 56
CHAPTER 5 Restoring Passion in the Workplace 61
The Effect of a Positive Attitude 62
The Effect of Negative Emotions 64
The Biochemistry of Emotion 65
Releasing Negative Emotions 66
Dealing with Boredom 66
Resolving Anger 68
Dispelling Fear 69
Recognizing Burnout 72
The Power of Positive Emotions 72
The Power of Caring 75
Passion in the Workplace 75
CHAPTER 6 Creating and Communicating a Compelling Organizational Vision 79
The Importance of Vision in an Organization 81
Where Does Vision Come From? 83
Creating an Organizational Vision 85
Guided Imagery Exercise 86
Vision and Creative Problem Solving: Improving Patient Satisfaction in the Emergency Department 89
Communicating and Creating Buy-In to Your Vision 90
Connecting with Your Audience 90
Listening 91
Building Rapport 94
Neuro-Linguistic Programming (NLP) 96
Are You Visual, Auditory, or Kinesthetic? 98
NLP Mismatch 100
Leading with Vision: The Story of Meriter Medical Group 101
CHAPTER 7 Developing a Strategic Plan for Organizational Transformation 105
Internal and External Organizational Analysis 106
Goal Setting 107
TheWorking-Backwards Process 108
Developing Three to Five Specific Organizational Goals 109
Developing Two to Four Specific Objectives for Each Goal 110
Time: Create a Timeline for Each Step 110
Talent: Build Your Team 115
Treasure: DetermineWhat Resources You Need 115
Do a Reality Check 116
Prioritizing Goals and Objectives 116
Remain Open to New Opportunities 117
Telling Others about Your Goals—AWord of Caution 118
Create a Feedback Loop to Assess Your Progress on a Quarterly Basis, and Adjust Your Plan
Accordingly 119
Reward Your Team for Reaching Milestones 119
Personal Strategic Planning 120
CHAPTER 8 Developing People, Transforming Your Culture 123
The Value of the Right Human Capital 124
Motivating Others 126
Coaching to Improve Performance 127
Mentoring Generation Y 130
Building an Effective Team 132
Invest in People 135
The Power of Rewards 136
Physical Assets 137
CHAPTER 9 Making Success Last: The 5th P, Perseverance 141
The 5th P: Perseverance 142
Elements of Perseverance 145
The Importance of Renewal 147
Building versus Maintaining 149
The Time Frame Challenge 150
Perseverance in Business 150
Assessing Perseverance 152
Personal Perseverance Scale 153
Organizational Perseverance Scale 153
Improving Commitment 153
Improving Focus 154
Improving Endurance 154
Improving Renewal 155
CHAPTER 10 The Final Prescription: A Strategic Transformation Summit 157
Putting All 5 Ps Together 158
Pre-Summit Preparation 159
Step 1: Choose the Right People to Participate in the Summit 159
Step 2: Do an Environmental Scan 159
Step 3: Do a SWOT Analysis. Identify Key Issues that Need to be Addressed 160
Step 4: Complete an Organizational Health Assessment 160
The 5 Ps Summit 161
Introduction: Give an Overview of the 5 Ps Process 161
The 1st P: Purpose and Core Values 161
The 2nd P: Passion 162
The 3rd P: Planning—Part 1: Vision 163
The 3rd P: Planning—Part 2: Setting Goals and Objectives 164
The 4th P: People and Physical Assets 165
The 5th P: Perseverance 167
An Organization in Transformation: The California Medical Association 169
Transforming Your Organization 172
APPENDIX A Personal Health Assessment 175
Personal Health Assessment 176
Person: Physical Health 176
Planning: Mental Health 177
Passion: Emotional Health 178
Purpose: Spiritual Health 179
Total Health Assessment Score 180
Interpretation of Scores 180
Person: Physical Health 180
Planning: Mental Health 181
Passion: Emotional Health 181
Purpose: Spiritual Health 182
Total Health 183
APPENDIX B Organizational Health Assessment 185
Organizational Health Assessment 186
People and Physical Assets 186
Planning 187
Passion 188
Purpose 189
Total Organizational Health Assessment Score 190
Interpretation of Scores 190
People and Physical Assets 190
Planning 191
Passion 191
Purpose 192
Total Organizational Health 193
Notes 195
About the Author 203
Index 205