Synopses & Reviews
Administrative Office Management continues to reflect current management thinking with regard to managing office and business information systems and supervising staff. It covers management principles and concepts including organizational trends, technology, and global business ethics. This edition includes more technology-based end-of-chapter activities and focuses on key topics.
Synopsis
Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.
About the Author
For more than 30 years, Dr. Pattie Gibson-Odgers has taught a variety of courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. She received her Masters degree from Arizona State University and her Doctorate from Northern Arizona University. Dr. Gibson-Odgers is currently an assistant professor in educational leadership at Northern Arizona University where she teaches graduate-level classes.
Table of Contents
Part 1 Identifying Basic Concepts and Trends 1. The Evolution of Management Practices 2. Handling Administrative Management Challenges 3. Administrative Management Activities in the Workplace 4. Emerging Elements Impacting Administrative Management Practices 5. Managing Information, Technology, and Training in the Workplace Part 2 Managing Human Resources in the Workplace 6. Staffing Practices: Employment Laws and Job Analysis 7. On-the-Job Employee Practices 8. Employee Compensation, Recognition, and Company Policies 9. Health-Related and Other Workplace Issues 10. Work Ethics and Business Etiquette Issues Part 3 Practicing Leadership and Communication Skills 11. Leadership, Motivation, and Problem Solving in Organizations 12. Communicating in the Workplace 13. Group Dynamics, Teamwork, and Conflict Issues 14. Essential Business Communication Skills Part 4 Managing Essential Administrative Services 15. Office Design, Space, and Health Issues 16. Managing Workplace Safety 17. Other Workplace Productivity Systems Part 5 Managing Workplace Systems and Technology 18. Computer Network Systems and Security Issues 19. Internet Services and Computer Management Policies 20. Business and Computer Information Systems