Synopses & Reviews
Synopsis
1. Introduction.- 2. OPEX Sourced Knowledge Worker Services.- 3. Adaptiveness and Responsiveness within Knowledge Worker Services.- 4. Resiliency within Knowledge Worker Services.- 5. Risk Management within Knowledge Worker Services.- 6. Business Architecture for Knowledge Worker Services.- 7. People within Knowledge Worker Services.- 8. Training and Skilling within Knowledge Worker Services.- 9. Operational Transformation within Knowledge Worker Services.- 10. ICT Operations and Services within Knowledge Worker Services.- 11. Project Management within Knowledge Worker Services.- 12. Knowledge Worker Services Transformation.