Synopses & Reviews
The 10th-anniversary edition of the
New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:
- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving
Synopsis
From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
About the Author
Douglas Stone, Bruce Patton, and
Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the
New York Times to
Parents magazine.
Bruce Patton is also a co-author of
Getting to Yes. Each of them lives in Boston, Massachusetts.
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.