Description
Includes bibliographical references (p. 263-265) and index.
About the Author
Perry L. Johnson is founder and president of Perry Johnson, Inc., a full-service consulting firm specializing in Total Quality Management (TQM) training and implementation. In the past decade, his firm has provided training to more than 12,000 organizations throughout North America and Europe, implemented TQM programs in more than 500 facilities, and reached millions of other people through its TQM seminars and instructional workbooks and videotapes. The firm is one of the only American companies whose ISO 9000 Lead Assessor course is registered by Britains IQA/ABA. Mr. Johnson is also the author of Keeping Score: Strategies and Tactics for Winning the Quality War.
Table of Contents
PART 1: ALL ABOUT ISO 9000 1-Today's Edge, Tomorrow's Imperative What is ISO 9000? How ISO 9000 is Applied Impact of ISO 9000 2-From America and Back: Origins of the ISO 9000 Standard Standards: From Product to Quality to System American Quality Standards Quality Standards Overseas ISO 9000 in America ISO 9000: Common Ground or Battleground? 3-Benefits of ISO 9000 What is a Quality System? ISO 9000 Registration Voices of the Users: What ISO 9000 Achieves 4-Components of the ISO 9000 Standard Quality System Models Quality Management Guidelines Guidelines for Auditing Guidelines for Measuring Equipment Supporting Documents ISO 9000 for Quality Management Purposes: The Guidance Document ISO 9000 for Contractual Purposes: The Quality System Models PART 2: TECHNICAL REQUIREMENTS AND GUIDELINES 5-Developing and Managing the Quality System Management Responsibility Quality System Quality Costs Internal Quality Audit Personnel and Training 6-Documenting the Quality Systems Documentation of the Quality System Document Control, Quality Records 7-Dealing with Subcontractors Purchasing 8-Dealing with Customers Quality in Marketing Customer Communication Contract Review Control of Customer-Supplied Product Servicing 9-Designing and Producing the Output Design Control Process Control Product Safety 10-Ensuring the Quality of Output Quality in the Production of Services Inspection and Testing Control of Inspection, Measuring, and Test Equipment Inspection and Test Status Statistical Techniques 11-Controlling and Improving Output Product Identification and Traceability Control of Nonconforming Product Headling, Storage, Packaging, Preservation, and Delivery Corrective and Preventive Action 12-New Requirements from the 2000 Revisions Process-Based Structure Customer Focus Internal Communication Assignment of Personnel Facilities Work Environment Identification of Customer Requirements Measurement and Monitoring PART 3: PUTTING ISO 9000 TO WORK 13-Implementing ISO 9000 The Absolute Prerequisite: Top Management Commitment The Role of the Consultant Establish Implementation Teams Assess Current Quality System Status Create a Documented Implementation Plan Provide Training Create Documentation Document Control Monitor Progress Review: Pitfals to Effective Implementation Positive Outcome 14-Registering to ISO 9000 Hiring and ISO 9000 Registrar The Registration Application Timing and Costs The Registration Audit Privileges of Registration After Registration>H4> Maintaining Registration Registration Effects of the 2000 Revisions 15-The Future of ISO 9000 Unification of the European Union Toward an American Accreditation Body Changes to the Standard: The 2000 Revisions Voices of the Users: The Future of ISO 9000 Part 4: ISO 9000 DERIVATIVES 16-Auto Industry Embraces ISO 9000 QS-9000 TE Supplement VDA 6.1, EAQF, AVSQ ISO/TS 16949 17-Other ISO 9000 Derivatives AS9100 TL 9000 Appendix A-ISO 9000 Cross-Reference Appendix B-ISO 9001: 1994 Self-Assessment Appendix C-Sample Quality Manual Bibliography Afterword Index