Synopses & Reviews
Synopsis
Foreword by Keith Ferrazzi, author of
Never Eat Alone and
Who's Got Your Back More than 100,000 copies sold
Do you ever feel like you're talking to a brick wall?
The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.
Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:
Listen effectively - Make even a total stranger--perhaps a potential client--feel -felt- - Shift an angry or aggressive person into a calmer, more receptive state - Use empathy jolts to quickly bridge communication gaps -Turn negative people into assets using the -Magic Paradox- - Achieve buy-in, the linchpin of all negotiation, persuasion, and sales - And more
Barricades between people become barriers to success and happiness, so getting through is not just a fine art--it's a crucial skill. With Just Listen, readers learn how to transform the -impossible- and -unreachable- people in their lives into true allies, loyal customers, and lifelong friends.
Synopsis
Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: * Make a powerful and positive first impression * Listen effectively * Make even a total stranger-a potential client, perhaps-feel "felt" * Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset * Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.