Table of Contents
Over the horizon: living in the new world -- Are your management skills obsolete? -- Constructing partnership in a living system -- From illness to life management: building the point-of-service health system -- Whole systems design for shared leadership organizations -- Leader's dilemma: slow death or transformation -- Outcomes and accountability: the foundations for the future of health care -- The manager as learner: translating knowledge into leadership action -- Exorcising the bureaucracy within: admitting that leaders can never control everything -- Mapping the competencies of leadership performance -- A crisis of soul in the health care workplace -- When push comes to shove: resolving conflict with stakeholders.