Table of Contents
The alternative to tyranny -- The emergence of management -- The management boom and its lessons -- The new challenges -- The dimensions of management -- Managing a business : the Sears story -- What is a business? -- Business purpose and business mission -- The power and purpose of objectives : the Marks & Spencer story and its lessons -- Strategies, objectives, priorities, and work assignments -- Strategic planning : the entrepreneurial skill -- The multi-institutional society -- Why service institutions do not perform -- The exceptions and their lessons -- Managing service institutions for performance -- The new realities -- What we know (and don't know) about work, working, and worker -- Making work productive : work and process -- Making work productive : controls and tools -- Worker and working : theories and reality -- Success stories : Japan, Zeiss, IBM -- The responsible worker -- Employment, incomes, and benefits -- "People are our greatest asset" --