Table of Contents
1. Introduction.
2. Bill-Lloyd: Negotiating a Relationship.
3. Mack-Sy: Confronting a Deeply Felt Conflict.
4. Fred-Charles: Searching for an Accommodation.
5. Diagnostic Model of Interpersonal Conflict.
6. Strategic Ingredients Supporting Productive Dialogue.
7. Techniques for Managing a Dialogue.
8. Third-Party Attributes.
9. Extension of the Dialogue Concept to Intergroup Conflicts.
10. Summary and Conclusions.