Synopses & Reviews
The text provides students a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. Chase/Aquilano and Jacobs, 9/e (CAJ9) covers the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce, Process Analysis, and provides tools and techniques to effectively manage operations.
Table of Contents
Section One: Operations Strategy and Managing Change 1. Introduction to the Field 2. Operations Strategy and CompetitivenessTechnical Note 2 - Learning Curves 3. Project Management Section Two: Product Design and Process Selection 4. Process Analysis Technical Note 4 - Job Design and Work Measurement 5. Product DesignandProcess Selection - ManufacturingTechnical Note 5 - Facility Layout 6. Product DesignandProcess Selection - ServicesTechnical Note 6 - Waiting Line Management 7. Quality Management Technical Note 7 – Process Capability and Statistical Quality Control Section Three: Supply Chain DesignManagerial Briefing - Electronic Commerce and E-Ops© 8. Supply Chain Strategy 9. Strategic Capacity Management Technical Note 9 – Facility Location 10. Just-in-Time and Lean Systems Section Four: Planning and Controlling the Supply ChainManagerial Briefing – Enterprise Resource Planning Systems 11. Forecasting 12. Aggregate Planning 13. Inventory Control 14. Material Requirements Planning 15. Operations SchedulingTechnical Note 15 - Simulation Section Five: Revising the System 16. Consulting and Reengineering 17. Synchronous Manufacturing and Theory of Constraints Appendix A: Answers to Selected Problems Appendix B: Uniformly Distributed Random Digits Appendix C: Normally Distributed Random Digits Appendix D: Areas of Standard Normal Distribution Appendix E: Areas of the Cumulative Standard Normal Distribution Appendix F. Negative Exponential Distribution Value of e -x Appendix G. Interest Tables Supplements: A. Linear Programming Using Excel Solver B. Financial Analysis C. Operations Technology Photo Credits Name Index Subject Index