Synopses & Reviews
The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators while offering a detailed, nuanced resource for professionals.
Starting with a new chapter on assessing conflict and bringing people to the table, the process is explained step-by-step: from opening conversations and exploring the situation through the phases of finding resolutiondeciding on topics, reviewing options, and testing agreements.
The "Toolbox" section details the concepts and skills a mediator needs in order to:
- Support the people
- Manage the process
- Guide decision making
Also new in this edition is a section on mediator self-awareness and development and an emphasis on principles and core methods that apply across a wide variety of settings.
Long a popular course textbook for high schools, universities, and training programs, The Mediators Handbook is also a valued desk reference for professional mediators and a handy guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.
Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and frequently offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania).
Caroline C. Packard, JD, is a change and conflict response expert who led Friends Conflict Resolution Programs in Philadelphia, PA, for fifteen years.
Eileen Stief developed the mediation process presented in the handbook, training a generation of mediators to work with community, multi-party, and environmental disputes.
Synopsis
The classic resource for effective mediation - now fully updated and expanded
About the Author
Dr. Jennifer E. Beer, PhD, has mediated conflicts and facilitated meetings for communities and organizations for 30 years. Author of the original
Mediator's Handbook and of
Peacemaking in Your Neighborhood, she combines mediation experience with her cultural anthropology background to teach university courses in negotiation and conflict resolution, and to lead workshops in mediation, training design, and cross-cultural communication.
Caroline C Packard, JD, is a change and conflict response specialist with 30 years experience in the field. She led the Friends Conflict Resolution Programs for 15 years, and has trained hundreds of mediators. A cum laude graduate of Yale College and NYU School of Law, and a former corporate litigator with extensive formal training in psychology, Caroline mediates organizational conflict at all levels, and has a special interest in the evolutionary psychology of group conflict and cooperation.
Eileen Stief developed the mediation process and principles documented in the The Mediator's Handbook, and trained a generation of mediators to work with community, multi-party, and environmental disputes. She was the leader of the Friends Conflict Resolution Programs experiment in community dispute settlement and later specialized in environmental mediation.
Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.