Chapter 1: Introduction to Group Communication
Study Questions and Chapter Outline
Succeeding in Groups
Defining Group Communication
The Nature of Group Communication
Types of Groups
Advantages and Disadvantages of Working in Groups
Balance: The Guiding Principle of Group Work
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: The Study Group Dilemma
Group Work: It Was the Best of Groups; It Was the Worst of Groups
Group Assessment: Essential Group Elements
Chapter 2: Group Development
Study Questions and Chapter Outline
Group Development Stages
Group Goals
Group Norms
Characteristics of Effective Groups
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Nice to Meet You, Too
Group Work: Classroom Norms
Group Assessment: How Good Is Your Goal?
Chapter 3: Group Membership
Study Questions and Chapter Outline
Followership
Member Needs
Member Roles
Member Confidence
Member Assertiveness
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Taming Tony the Tiger
Group Work: Meeting Member Needs
Group Assessment: Personal Report of Communication Apprehension (PRCA-24)
Chapter 4: Group Diversity
Study Questions and Chapter Outline
Heterogeneous Groups
Barriers to Understanding Others
Personality Dimensions
Cultural Dimensions
Gender Dimensions
Generational Dimensions
Religious Dimensions
Balancing Group Diversity
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: No Offense Intended
Group Work: Identifying Cultural Dialectics
Group Assessment: Group Diversity Awareness Questionnaire
Chapter 5: Group Leadership
Study Questions and Chapter Outline
What Is Leadership?
Leadership and Power
Becoming a Leader
Leadership Theories
The 5M Model of Leadership Effectiveness
Diversity and Leadership
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: The Leader in Sheep’s Clothing
Group Work: The Least-Preferred-Coworker Scale
Group Assessment: Are You Ready to Lead?
Chapter 6: Group Motivation
Study Questions and Chapter Outline
The Role of Motivation
Member Motivation
Group Motivation
Assessment and Feedback
Rewards
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Veni, Vidi, Vici
Group Work: The Engagement Index
Group Assessment: Group Motivation Inventory
Chapter 7: Verbal and Nonverbal Communication in Groups
Study Questions and Chapter Outline
Two Essential Tools
Language and Meaning
Team Talk
Language Challenges
The Importance of Nonverbal Communication
Nonverbal Behavior
The Nonverbal Environment
Nonverbal Communication and Culture
Creating a Supportive Communication Climate
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: How to Sink the Mayflower
Group Work: Getting Emotional about Nonverbal Cues
Group Assessment: Auditing Team Talk
Chapter 8: Listening in Groups
Study Questions and Chapter Outline
The Challenge of Listening in Groups
Types of Listening
Group Roles and Listening
Improving Listening
Special Listening Challenges
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: A Message for Michael
Group Work: Practice Paraphrasing
Group Assessment: Student Listening Inventory
Chapter 9: Conflict and Cohesion in Groups
Study Questions and Chapter Outline
Conflict in Groups
Constructive and Destructive Conflict
Conflict Styles
Conflict Management Strategies
Conflict and Member Diversity
Group Cohesion
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Sociology in Trouble
Group Work: “I Wish I’d . . . .” Conflict Awareness Log
Group Assessment: Ross-DeWine Conflict Management Message Style Instrument
Chapter 10: Structured and Creative Problem Solving in Groups
Study Questions and Chapter Outline
Group Decision Making
Structured Problem Solving
Creative Problem Solving
Problem-Solving Realities
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: No More Horsing Around
Group Work: What Is Your Decision-Making Style?
Group Assessment: Problem-Solving Competencies
Chapter 11: Critical Thinking and Argumentation in Groups
Study Questions and Chapter Outline
Critical Thinking and Argumentation
Structuring Arguments
Supporting Arguments
Presenting Arguments
Refuting Arguments
Adapting to Argumentation Styles
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Slicing the Pie
Group Work: Got Water?
Group Assessment: Argumentativeness Scale
Chapter 12: Planning and Conducting Meetings
Study Questions and Chapter Outline
Meetings, Meetings, Meetings
Planning and Chairing Meetings
Adapting to Member Behavior
Preparing the Minutes
Using Parliamentary Procedure
Evaluating the Meeting
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Monday Morning Blues
Group Work: Disrupting Disruptive Behavior
Group Assessment: Post-Meeting Reaction (PMR) Form
Chapter 13: Making Presentations in Groups
Study Questions and Chapter Outline
Presentations in Groups
Presentation Guidelines
Group Presentations
Questions and Answers
Presentation Aids
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Testing the Team
Group Work: Re-envision the Visual
Group Assessment: Presentation Rating Scale
Chapter 14: Technology and Virtual Groups
Study Questions and Chapter Outline
The Nature of Virtual Groups
Synchronous Groupware
Asynchronous Groupware
Group Diversity and the Digital Divide
Summary Study Guide
Key Terms
Critical Thinking about the Case Study: Virtual Misunderstanding
Group Work: Match the Medium to the Message
Group Assessment: Virtual Meeting Evaluation
Glossary
Web Chapter: Parliamentary Procedure
Study Questions and Chapter Outline
Using Parliamentary Procedure
The Guiding Principles of Parliamentary Procedure
The Parliamentary Players
The Basic Rules of Parliamentary Procedure
Informal Rules
Balanced Procedures
Summary Study Guide
Key Terms and Glossary
Group Assessment: Parliamentary Procedure Assessment Instrument