Synopses & Reviews
From force field analysis to zero defects', from brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.
Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - how to use' - and benefits, with examples. A classification o
Synopsis
Please update ISBN's on OBC and imprint pages: C 978-0-8039-7746-4 P 978-0-8039-7747-1
Description
Includes bibliographical references (p. [234]-235) and index.