Synopses & Reviews
This course will teach you the critical skills to conduct and participate in effective meetings, revise and clarify your writing and speaking, and create and execute engaging presentations and teleconferences. Business communication occurs in a variety of venues, and in today's rapidly changing environment good communication is key. The point of clear communication is to strengthen business relationships. Precise communication depends on clear purposes, careful attention to the message, and thorough awareness of the audience.
Synopsis
Open to any front page and pick up a skill vital to success in almost any job.
Synopsis
Leading and attending meetings, writing business documents, and giving presentations are some of the most important communication activities in business. This revised handbook offers the most concise and easily accessible information on effective business communication available. Includes updated examples and new technology.
Synopsis
This course will teach you the critical skills to conduct and participate in effective meetings, revise and clarify your writing and speaking, and create and execute engaging presentations and teleconferences.
Table of Contents
Preface Part 1: 17 One-Minute Tips to Improve Your Meetings Before the Meeting Tip 1: Think of Meetings as Investments Tip 2: Think Purposes, Not Meetings Tip 3: Forecast Your Meetings Tip 4: Use the Room to Set the Meeting?s Tone During the Meeting Tip 5: Use a ?Recipe? to Start Meetings Well Tip 6: Take Public Category Minutes Tip 7: Use ?Funneling? to Brainstorm in Groups Tip 8: Use ?Fast Networks? to Brainstorm on Multiple Issues Tip 9: Know How Effective Leaders Behave Tip 10: 10 Key Statements of Effective Meeting Leaders Tip 11: Use the FAST Formula to Manage Meeting Theft At the End of the Meeting Tip 12: Use a ?Recipe? to Finish Meetings Well Tip 13: Evaluate Meetings to Ensure Productivity Tip 14: Quick Strategies for Ad-Hoc Meetings Tip 15: Quick Strategies for One-on-One Meetings Tip 16: How to Avoid the World?s Worst Meetings Tip 17: Use Special Strategies for Teleconferences Part 2: 16 One-Minute Tips to Improve Your Business Writing Getting Started Tip 18: How Efficiently Do You Write? Tip 19: Ask Yourself Questions Before You Give Answers Tip 20: Brainstorm Now, Organize Later Tip 21: Try ?Cluster? Brainstorming Tip 22: For Long Reports, Use ?Section? Brainstorming Tip 23: For Team Brainstorming, Use Sticky Notes Getting Organized Tip 24: Put First Things First?and Last Tip 25: Practice ?Aerobic Writing? Tip 26: Institute Office Quiet Time for Writing Projects Getting It Right Tip 27: Use ?Big-Middle-Little? Revising Tip 28: Write Memo Headlines for Instant Clarity Tip 29: Add Breathing Space for Reader Friendliness Tip 30: Simplify and Clarify Your Document Tip 31: To Simplify Language, Ask the Big Question Tip 32: How to Comment on Each Other?s Writing Tip 33: Make Your E-Mails Reader-Friendly Part 3: One-Minute Tips to Improve Your Presentations Structuring Your Presentation Tip 34: Plan to Speak to Listeners on Their Terms Tip 35: Use a Recipe to Begin with Confidence Tip 36: Use ?Quick Specifics? for High Credibility Tip 37: Use the BEST Recipe to Organize Your Points Tip 38: Use a Recipe to Conclude with Power Tip 39: In Impromptu Presentations, Answer Three Questions Improving Your Nonverbal Communication Tip 40: Practice Pantomime to Improve Your Gestures Tip 41: Use the Room to Clarify the Structure of Your Presentation Tip 42: To Improve Eye Contact, Think: ?Who?s the Sleepiest?? Tip 43: Imitate Commercials to Improve Your Voice ?Music? Tip 44: Use Directory Visuals to Focus Your Audience Tip 45: Create Verbal-Visual Cooperation Tip 46: Handle Questions with Care Tip 47: For Complex Answers, Use the Q-BEST-Q Recipe Tip 48: Use Mistakes to Build Your Credibility Tip 49: Use Laptops and LCD Panels Well Tip 50: Use Special Strategies for Videoconference Presentations Bibliography