Synopses & Reviews
Designed to accompany Administrative Medical Assisting, Fifth Edition, this Workbook is part of a complete learning package, consisting of a textbook with practice CD-ROM, an on-line companion, and instructor support materials including an Instructor's Manual and Electronic Classroom Manager on CD-ROM. The learning package is designed for medical office administration students and professionals and emphasizes the customer service function of the medical office practice. The content is thoroughly updated to reflect changes in telecommunications, computer technology, managed care, and compliance issues. Each chapter integrates critical thinking and assessment of textbook objectives. In addition, each chapter consists of: objectives, areas of competence (CMA and RMA), abbreviation and spelling review lesson, review questions (fill-in, multiple choice, and matching), critical thinking exercises, performance exercises based on textbook objectives, and computer assignment integrating exercises from the CD-ROM in the textbook.
Synopsis
This Workbook is part of a complete learning package designed for medical assisting and medical office administration students and professionals. Emphasizing the customer service aspect of the medical office, this workbook includes hundreds of practical, hands-on activities, including numerous critical thinking exercises, forms, and more than 120 administrative Job Skill competencies.
About the Author
Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations. Before focusing on her career as an educator and author, Linda L. French, CMA-C, NCICS, CPC, worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. She is a Certified Medical Assistant--Clinical Specialist (AAMA), Nationally Certified Insurance and Coding Specialist (NCCT), and a Certified Professional Coder (AAPC). French has served as an educator for more than 10 years, teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend. Additionally, she has also served as a consultant for physicians and provided customized employee training for a private billing service.
Table of Contents
Part I Practice Exercises. Unit 1 Professional and Career Responsibilities. Chapter 1 A Career As an Administrative Medical Assistant. Chapter 2 Medical Practice Settings: Traditional and Managed Care. Chapter 3 Medicolegal and Ethical Responsibilities. Unit 2 Interpersonal Communications. Chapter 4 The Receptionist. Chapter 5 Telephone Procedures. Chapter 6 Appointments. Unit 3 Records Management. Chapter 7 Patients' Medical Records. Chapter 8 Drug and Prescription Records. Chapter 9 Filing Procedures. Unit Written Communications. Chapter 10 Written Correspondence. Chapter 11 Processing Mail and Telecommunications. Chapter 12 Professional Reports. Unit 5 Financial Administration. Chapter 13 Fees, Credit, and Collection. Chapter 14 Health Insurance Systems. Chapter 15 Banking. Chapter 16 Bookkeeping. Unit 6 Managing the Office. Chapter 17 Office Managerial Responsibilities. Chapter 18 Finiancial Management of the Medical Practice. Unit 7 Employment. Chapter 19 Seeking a Position As an Administrative Medical Assistant. Part II Blank Forms. Part III Performance Evaluation Checklists. Part IV Appendix.