Synopses & Reviews
Synopsis
Excerpt from Answer Garden and the Organization of Expertise
Answer Garden facilitates the building of an organizational memory for commonly asked questions and their answers. The system includes an easy-to-use set of information retrieval engines, including a branching network of diagnostic questions. If the answer to the user's need is not present in the database. The system automatically routes the question to the appropriate human expert, and the answer is returned to the user as well as inserted into the branching network and database.
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