Synopses & Reviews
This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking--to measure, match, compare, evaluate--all to establish a standard of what we believe is best. However, the critical elements of our customers' expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.
Synopsis
This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes.
Table of Contents
Introduction Section 1: Benchmarking: What About it? Objectives What Is Benchmarking? Define Your Benchmarking Objectives Section 2: Why Benchmarking? What Are the Benefits to Benchmarking? Section 3: Types of Benchmarking Six Types of Benchmarking Deciding What Kind Is Best for You Going It Alone or Using a Consultant Benchmarking for Individuals Benchmarking for Service Organizations Section 4: Ready, Set, Go! Before You Start to Benchmark Learning to Benchmark: The PDCA Cycle Solutions to Common Benchmarking Mistakes Section 5: Appendix Quality and Benchmarking References The Malcolm Baldrige National Quality Award Criteria