Synopses & Reviews
This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff.
Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization.
A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way.
--Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico
Table of Contents:
1. Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments
2. Basic Principles for Successful Benchmarking: Avoiding the Activity Trap
3. Performance Measurement: Applying Numbers in Benchmarking
4. Value Planning: Selecting and Launching the Right Project
5. Data Management: Gathering Useful Information
6. Evaluation: Developing Strategies for Closing Critical Performance Gaps
7. Action: Gaining Commitment to Change
8. Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects
9. A National Benchmarking Project: Uncovering the True Source of Best Practice
You'll discover:
- The basic principles for successful benchmarking
- Performance measurement: applying numbers in benchmarking
- How to gather useful information
- How to gain commitment to change
If you don't have a goal, you can't improve an organization. Use Benchmarking Staff Performance and discover not only where your organization is, but also where it needs to go!
Review
"A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way." —Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico
"All you can do by reading this book is improve your business. It's all about 'common sense.'" —Jack Kahl, CEO, Manco, Inc.
Synopsis
This groundbreaking book shows how to apply benchmarking techniques—typically used successfully in line positions in manufacturing environments—to measure the added value of staff. Jac Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization.
Description
Includes bibliographical references (p. 211-212) and index.
About the Author
JAC FITZ-ENZ is an internationally recognized speaker and consultant on human resource management and benchmarking and author of Human Value Management (Jossey-Bass, 1991), winner of the SHRM Book of the Year Award. He is founder and president of The Saratoga Institute.
Table of Contents
Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments.
Basic Principles for Successful Benchmarking: Avoiding the Activity Trap.
Performance Measurement: Applying Numbers in Benchmarking.
Value Planning: Selecting and Launching the Right Project.
Data Management: Gathering Useful Information.
Evaluation: Developing Strategies for Closing Critical Performance Gaps.
Action: Gaining Commitment to Change.
Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects.
A National Benchmarking Project: Uncovering the True Source of Best Practice.