Synopses & Reviews
The Benchmarking Workbook will do exactly what the title suggests ? make it easier for you to put theory into practice. It is a "do-it-yourself" guide to benchmarking. Benchmarking methods are simple, easy to grasp, and universal ? everyone can do it! But many people suffer from unclear frames of reference, impossible deadlines, inadequate budgets, unexplained expectations; even when these obstacles are overcome, the greatest danger is becoming swamped by detail. This is where the Benchmarking Workbook will prove to be a major ally. If you are on a benchmarking team, you will find that this workbook is a tool to help get at the practical aspects; aspects with which books of theory just cannot cope. It includes
- examples from actual cases
- self-diagnostic "what to do" sections
- forms, checklists and questionnaires
The Benchmarking Workbook helps you
- organize your research
- clarify your thinking
- prioritize your findings
The Benchmarking Workbook has been developed by Karlof and Partners. It is the practical companion to the original book Benchmarking: A Signpost to Excellence in Quality and Productivity by Bengt Karlof and Svante Ostblom, published by John Wiley & Sons.
Table of Contents
What Is Benchmarking?
Phases of Benchmarking.
Benchmarking Organization.
What to Benchmark.
Benchmarking Partners.
Information Gathering.
Analysis.
Implementation.
Case Histories.
Follow-up and Benchlearning.
Work Forms.